How can I refund for an auto-renew Xbox Gold?

That happen because on your xbox live gold subscription is on auto renew. You can check it here : http://account.microsoft.com/subscriptions .

When you buy xbox live gold directly from Microsoft you get auto renew automatically (prepaid cards will ask after redeem if you want auto renew), if you didnt want to renew, you should disable auto renew on the link above before the expire date or you will
be charged again.

For refund or billing related questions you will need to contact the official Xbox Support. They are the only ones that can determine if a refund is possible or not.

To contact Xbox Support use the Phone or Microsoft Support Chat option at
http://support.xbox.com/contact-us

How to cancel your Xbox subscription online

1. Sign in to the Services & subscriptions page of your Microsoft account using the button above.
2. Select Payment & billing under the subscription you’d like to manage, and then select Cancel. If you don't see your subscription, make sure you’re signed in to the correct Microsoft account for that subscription.
3. Follow the on-screen instructions:
   1. If recurring billing is on, an option to end your subscription on its expiration date will be displayed, which will turn off recurring billing. An option to end your subscription immediately may also be available, depending on your subscription’s status.
   2. If recurring billing is off, a message will confirm that your subscription is already paid up through its expiration date.
   3. If your subscription is past due or suspended, you must pay the past-due balance before canceling. See the Important note above.

Hi There,

I'm sorry to hear that. Just use this link to request a refund for your subscription: https://support.xbox.com/en-CA/billing/xbox-subscriptions/digital-goods-subscriptions-refund

Hello. Auto renew is automatic when you buy your suscription in xbox xbore. You can cancell the auto renew in your profile and cancell suscription and refund in

https://support.xbox.com/en-US/billing/xbox-subscriptions/how-to-cancel-xbox-subscription

If your oldest son doesn't need the account with annual subscription , you can turn off the Auto renewal.

Check the following support page to know how to stop Auto renewal#
support.xbox.com/.../cancel-xbox-live-gold-subscription

Regards