How can I recover my Xbox account username?

Gregory White1 · Apr 24, 2023

I have reset my console which has logged me out of my account and I can't remember my account username. I have followed all of the steps from customer support and have got nowhere. The account recovery process shows that my account username is linked to primary email address, however half of the username is blanked out. I can't even request a callback because that function doesn't work either. Dreadful customer service for such a simple problem. Can anyone help? Cheers

:)

DeniqL

Hi, Gregory, I'm Luis a Xbox user just like you. Thanks for reaching out us here.

Have you gone through the account recovery form as well?

killerkaesar

I suppose you are talking about a mojang premium minecraft Account

there is an article on the official forums addressing this matter: https://help.mojang.com/customer/portal/articles/329530

bowski477

Have you tried the MS account recovery tool? https://account.live.com/acsr

Francisco Sousa2

Hi! My name is Ben a fellow member here in the community, not part of Microsoft. Hope you are doing well!

That is strange that your account got deleted as adding a phone number for recovery information wouldn't delete it, it will only got deleted if you have deleted the account manually on the Microsoft account page.

It is possible that your gamertag is associated on a different email address than the one you have tried to check. Do you remember having another email account that you might have used for Xbox or other Microsoft services? Once you sign in your account at https://account.xbox.com/profile page you will see here the gamertag and if its the correct one it will show the "ImpliedGarlic95" gamertag.

You may also try to recover your username via this page by entering your phone number https://account.live.com/username/recover

I hope the information helps in recovering your account. Feel free to post back if you need more help and we will try with the best of our knowledge to assist.

Kind regards,

Ben

Thank you so much Ben, I used the username recover page to recover my old username but because it was a microsoft generated username i cant remember it. Is there any way to unhide the username so i can open my account again?

XBF - Hayabusa

I understand completely.

We cannot access accounts here on forums, you would need to reach out to support Contact us | Xbox Support Click the Contact Us > Account & Profile > I forgot my username or email.

You can try using this link to recover her account Recover your username (live.com)

See if she can remember what kind of e-mails she would come up with. If it's gmail, outlook, yahoo, or if she used her full name, partial name, nick name, etc.

Hope this helps

Hayabusa

How can I recover my Xbox account username?