How can i recover my old microsoft account

Discus and support How can i recover my old microsoft account in XBoX Accessibility to solve the problem; So when my pc got a virus i factory rest my pc and i had to make a new microsoft account, now i dind't read that correctly so i made a new microsoft... Discussion in 'XBoX Accessibility' started by gilles stael, Mar 24, 2025.

  1. gilles stael
    gilles stael Guest

    How can i recover my old microsoft account


    So when my pc got a virus i factory rest my pc and i had to make a new microsoft account, now i dind't read that correctly so i made a new microsoft account with the same email and i lost the old one with my games, is there any way i can recover this old email

    :)
     
    gilles stael, Mar 24, 2025
    #1
  2. Onyx Is Here Win User

    How can i recover my old microsoft account

    Hello Gilles, sorry to hear you're having trouble.

    For something like this you'd have to talk to support via https://support.xbox.com and click on contact us.
  3. Sasha Zaraoui (Stude Win User

    I can't sign into my Microsoft account because the phone number I used to get the code to verify is wrong, now I can't get in to change it, is there anyway to fix this.

    Hello ! So basically I have the same problem and I’m trying to recover my old account and the number in my old account is wrong so basically I pressed the button (I don’t have any of these) and I tried to answer all the questions, but my device is blocked and I cannot login into my old account, but the problem that my email with this old account is working but say there is no option that I can recover my password from the mail that I’m using it on my old account so yeah basically I want to recover my old account but I cannot because the number there I s wrong and I really need to recover my account and again my email which is the old account. Like I’m trying to recover my old Microsoft account on my email, but there is no recover button or like a reset the password from the mail
  4. XBF Chris J Win User

    Recuperacion de cuenta [Edit - Translation] - Account recovery

  5. JuniorMedina84 Win User

    How can I recover my Microsoft account?

    I have the same problem too. Ive gone through xbox support line and have no other means to recover my old account. I had hundreds of dollars in games and i believe my old account was hacked since i dont have access to my old games. All i have is my old
    profile info. No access to the emails associated with my old account or the phone number.
  6. XBF Steven R Win User

    How can I recover my Microsoft account?

    Hey there
    JuniorMedina84
    ,



    I’m sorry to hear about any issues you may be having. If you haven’t already, please go ahead and make a new thread detailing your issue and any troubleshooting steps (if any) you’ve tried so far. That way we can tailor our support specifically
    to you!
Thema:

How can i recover my old microsoft account

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