How can i recover my Microsoft account if my outlook email and Xbox were locked

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Jpomb, unfortunately the only way to unlock the account is through the link below and fill out the form you have already filled out.

As this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and neither your account, we can not perform this process that goes directly to Microsoft.

Account has been locked

https://support.microsoft.com/en-us/account-bil...

https://answers.microsoft.com/en-us/outlook_com...

Hi,

Being locked out of your Xbox profile and/or your Microsoft account can surely be very frustrating and hopefully, the tips and tools available can assist you to get everything recovered.

If you've already used our Lost Password Solution and have filled out the online account recovery form, you would have received an
email confirmation, you should have then received a response to the request within 24 hours of the confirmation email. The email will would either provide a reset link for your password, or state that there was not enough information to process or verify your
identity.

If you have not received either of those notifications, then it is recommended to fill out the online account recovery form again and attempt to provide further information concerning your account. I personally recommend that you follow the steps from the
Lost Password Solution as best you can as this tool contains a lot of helpful tips and information regarding recovering your account successfully. This form is the fastest way possible to recover your account or reset your password.

Should you be referring to a lock directly on your Microsoft account/Outlook email rather than your Xbox profile, then I would alternatively recommend the support article Unlock
your Microsoft account or Outlook email to unlock the account.

Regards,

Hello, My name is David. I am an independent advisor, happy to help you today.

I'm sorry that you are having problems with your Outlook account, to recover your Outlook account you must visit the account recovery page
Go to the Microsoft account recovery page: Recover Microsoft Account.
Select FORGOT MY PASSWORD and click NEXT

Then you must Enter the email address of the Microsoft account you want to recover.

and then Microsoft will guide you through several steps to verify that you are the account owner. This may include sending a verification code to your associated phone number or a recovery email address.

then you must choose between ;
Recover Via Phone Number.
Recover via Recovery Email.

and once the entire process is completed you should have access to your Outlook account
Best regards.

Yes. That's what happened. So now I have 2 additional outlook emails that were set as primaries and my original emails were removed. One of the new outlook primaries logs me into my guest account. The other new outlook email takes me to a new xbox account that I've never used before. And neither of the other email addresses work. So I can't get into my main account.

Hello @Unixea!

Being locked out of your Xbox profile and/or your Microsoft account can surely be very frustrating and hopefully, the tips and tools we have available can assist you to get everything recovered. Sadly, we here on the forums lack the tools necessary to recover the account for you.

If you've already used our Lost Password Solution and have filled out the online account recovery form, you would have received an email confirmation, you should have then received a response to the request within 24 hours of the confirmation email. The email will would either provide a reset link for your password, or state that there was not enough information to process or verify your identity.

If you have not received either of those notifications, then it is recommended to fill out the online account recovery form again and attempt to provide further information concerning your account. I personally recommend that you follow the steps from the Lost Password Solution as best you can as this tool contains a lot of helpful tips and information regarding recovering your account successfully. This form is the fastest way possible to recover your account or reset your password.

Should you be referring to a lock directly on your Microsoft account/Outlook email rather than your Xbox profile, then I would alternatively recommend the support article Unlock your Microsoft account or Outlook email to unlock the account.

Go ahead and give the troubleshooting another try and please let us know the results.