How can I recover my Microsoft account if it was hacked and the recovery form keeps failing?

Mateusz Lukomski · May 20, 2025

Hello Microsoft Team,

I’m urgently trying to recover my Microsoft account, which was recently hacked and taken over. Someone changed the recovery email and password, so I no longer have access to the account. I’ve already submitted several recovery requests through the official page https://account.live.com/acsr, but they have all been denied, despite me providing accurate and honest information.

Here is what I still have and can confirm:

The original email address tied to the account.

A previous password I used.

Screenshots and receipts of past Xbox purchases made with the account.

A photo of my Xbox console with its serial number (I no longer own the console, so I can’t get the device ID).

Linked accounts and services connected to my Microsoft account.

My billing address and previously used payment methods (e.g., credit card, PayPal).

My Gamertag and an approximate account creation date.

I’ve also attempted to contact Microsoft Support through phone and chat, but I always get automatically redirected to the recovery form, and the call ends without human assistance.

This account is extremely important to me, and I can provide any further information needed to prove ownership. I would really appreciate it if a moderator or support representative could help escalate this or guide me toward an effective next step.

Thank you very much in advance.

Best regards,

GT: xmvtxuvzx

:)

bowski477

To recover an account that has been compromised or hacked, see How to recover a hacked or compromised Microsoft account - Microsoft Support

The account recovery form is located here Help with the Microsoft account recovery form - Microsoft Support

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Dashan2856, if your Microsoft account has been hacked, the best way to recover it is by the account recovery form below.

Recover your account

https://account.live.com/acsr

Help with the Microsoft account recovery form

https://support.microsoft.com/en-us/account-bil...

How to recover a hacked or compromised Microsoft account

https://support.microsoft.com/en-us/account-bil...

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Skarlett, If your account has been hacked, you should try to recover it through the account recovery form.

Recover your account

https://account.live.com/acsr

Help with the Microsoft account recovery form

https://support.microsoft.com/en-us/account-bil...

How to recover a hacked or compromised Microsoft account

https://support.microsoft.com/en-us/account-bil...

Joel M77

Hi Mateusz, my name is Joel, I'm here to help you with any problems or questions you may have.

Mateusz, I'm afraid that Microsoft Account support and Customer Service are only indicating that the only procedure or way for a user to recover an account is by following the methods indicated in the link below.

https://support.microsoft.com/account-billing/h...

Outside of that procedure, unfortunately, there is no additional way as no agent can provide information in this regard.

Please note that this is just a public forum, I will respond in a short period of time as soon as possible, apologizing in advance for any delay in the response. I am simply a user trying to provide information and knowledge that may be useful to others, I am not an employee of Microsoft.

Regards

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Mode08, if your Microsoft account got hacked, try to recover the account by clicking on the link below and filling out the account recovery form.

Recover your account

https://account.live.com/acsr

How to recover a hacked or compromised Microsoft account

https://support.microsoft.com/en-us/account-bil...

Help with the Microsoft account recovery form

https://support.microsoft.com/en-us/account-bil...

How can I recover my Microsoft account if it was hacked and the recovery form keeps failing?