How can I recover my call of duty account without the 2 step verification codes?

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Krazii

You need to recover first your Google authenticator app.
I found a thread that could help you

https://support.google.com/accounts/thread/1530...

If that doesn't work you may need to reach Google support to check the options available for you

This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Hello Calum, this is Manuela!. I'm an Independent Advisor and community user like you ready to assist with this.

Not a Microsoft employee.

Recovering an account with two steps verification enabled needs a different kind of process. You can try all the possible ways by following the steps provided in this related post:

https://answers.microsoft.com/en-us/outlook_com...

It should be added that, if 2 step verification is turned on, then you can't recover your account that way:

"Note: If you've turned on two-step verification, you can't recover your account this way"

I understand that but what I'm asking is how can he recover the account. He doesn't know the password and can't create a new one. He doesn't have the same phone number so he can't recover the account. So what I'm asking is how can he contact Microsoft to fix the issue.

Im assuming he has 2 step verification enabled where it texts him a verification code and asks for what the code was?

If so then when your friend first enabled 2 step verification it would have given them several backup codes (meant for this exact sort of scenario) and told him to save them somewhere safe.

When it asks for the code being texted to him he can enter one of those backup codes instead.

If he didnt save those backup codes then unfortunately he'd be out of luck and the account wont be recoverable. Even support wouldn't be able to assist if he doesn't have those backup codes.

Hello Velijko, my name is zahir, a independent advisor.

I would reccomend you contact microsoft support and speak with a agent, here we dont have systems to check anything with accounts.

Note without the email address access it is very difficult to recover the account if you dont have 2 step verification active or a back up email or phone number, so you can change the password and recieve the code.

Regards