How can I recover my account when it has been hijacked and the hijacker changed the two...

Hello Jordan,

Thank you for posting in Microsoft Community.

We understand that you are trying to access your stolen account and that the security information has also changed. Just to set your expectations, the Microsoft account is managed by a fully automated server and we don't have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is meant to protect you from any potential malicious activity. For now, let me do my best to help you with the process.

For this concern, we suggest you contact our live support team. To connect to our accounts and billing department, follow the following:

• Go to this link: Contact us - Microsoft Support
  
• Billing search.
  
• Make sure you know that your time zone base in your country is selected on the left side of the site.
  
• At the bottom, click Contact support.
  
• From the menu, select Microsoft 365 and Office: Billing and payment updates.
  
• Click Confirm
  
• Next, click Chat with a support agent in your web browser.
  

Have a great day!



Sincerely



Microsoft Community Moderator

Hi KyeVae,

Welcome to the Xbox Community. You mentioned that you have access to your account but all you can do is sign in.

To add another form of authentication follow these steps:

1. Sign in to Microsoft.com

2. Select user profile on top right of screen > My Microsoft Account

3. Scroll down to Security > click drop down > Security dashboard

4. Select Advanced security options

5. Select Add a new way to sign in or verify

When I attempted to add a new phone it did not require for me to use another method of authentication. This is the same location to remove all other forms of authentication on the account, select the email or phone used and select "Remove."

The top of the page allows for a password change as well, and two-step verification can be turned on for additional security.

Let us know if this helps by selecting "Yes" below.

XBF Drew

Know what you are going though. Going through same thing right now just a bit ahead of you. First if you got one of those 30 day notice that it's says for them to give you full access back cancel it. How did this was by going through the activity log, and claim a log in that was mine wasn't. Then when I got to the notice once you see the notice cancel. Then it should ask if you want to cancel the inquiry into you account. Depending on what you had to do to get maybe a couple things you won't be able to do. But should be most

Tell them what your gametag was. They will ask any other questions they need to know. I am pretty sure the old tag would be enough for them to start a case on this. Let me just ask it this way. Is it better to at least try and maybe fail then not to call
at all and let them get away with it??

It tells you to have your Gamertag when you call though and this isn't my Gamertag!