How can i recover microsoft account after hacker changed email adress?

Hi Tomas T, my name is Daniel. I am an independent advisor who is willing to help you.

For me, it is an honor to write to you and try to help you in any way possible, for my part I will do my best to try to solve any questions/problems you are presenting.

I'm sorry to hear that someone stole your account, it has been approximately 1 month. What can be done in these cases is to send an account recovery form and this way you will have access again. I have been through this too and I can give you some recommendations when filling out the form since many times it will be rejected for entering information that the account does not have, therefore it will not be possible to validate that you are the original owner.

What I recommend is to simply enter information that the account had, if you deleted a phone number or credit card you should simply omit them.

Form: https://account.live.com/acsr

I also want to mention that Support cannot help with account recovery (that's what the form is for) but anyway, if you want to contact them for more detailed information on this, you can do so through the link below.

Support: https://support.xbox.com/contact-us/

Remember that this is a public forum of the Microsoft community where we are players like you who try to help/guide other players to find the solution to the problems they are experiencing, however we do not belong to Microsoft, this means that we do not have access to the accounts or information of other players.

Thank you for being so kind, and I wish you good luck.

Sincerely,
Daniel.

Hello Riffo, if the recovery form didn't work probably the hacker changed the email address associated with the Microsoft account you're trying to recover.

I know the next could be frustrating, but I must inform you that's not possible to recover the account if the hacker managed to delete your email address

I am trying to recover my microsoft account that is linked to my minecraft of which have been migrated from mojang. How could i know the email if the hacker has changed it?

The hacker could only have changed your account email address and deleted the old one. If it wasn't that, you could not be able to create another Microsoft account with the same email.

And if you change a Microsoft account email address, you will not delete the Xbox gamertag associated with it.

Probably the hacker is using your account to play Minecraft. You can contact Microsoft Official support but they will tell you the same thing: the only option to recover a hacked account is by using the recovery form:

https://account.live.com/acsr

If the recovery form says your account does not exist (because the hacker changed its email address) you cannot recover it. I'm sorry about that.

Hi, I am Mariano, an independent advisor from the Microsoft-Xbox community. I am sorry you are going through this issue, let us try to fix it

Have you tried completing the account recovery form? If not, here's the link:

https://account.live.com/acsr

I recommend being very detailed about what happened and providing all the information you have available.

Completing the form does not guarantee that you can get it back, but it is better to try.