How can I recover a stolen account?

Hi there,

All the information for recovering an account can be found here:

https://support.microsoft.com/help/17875/microsoft-account-recover

The main thing is filling out this form: https://account.live.com/acsr With as much information as you can.

Hello GailKELLY1,

Thank you for posting on the Xbox forums. We noticed that there is another thread that was created by this account regarding the same issue. We will be locking this thread since it is a duplicate thread. Please refrain from creating duplicate threads.
We are more than happy to provide you with assistance on
the other thread that was created by this account. We ask that everyone please keep the

Xbox Forum Guidelines in mind when posting. Thank you again, and we look forward to hearing from you.

Hi Eagle,

Thanks for reaching out to us in the forums for this issue. You may wish to have a try with our Compromised Account Solution to attempt
to recover your account for best results. Outside of this method and
contacting Xbox Support directly, we here on the forums would not have the tools that they would to assist you in this matter.

Best of luck and I hope that this helps you out!

The only way you have left is the account recovery process, which
Xbox Live Support can assist with. Unfortunately, you discovered one of the reasons why Xbox Live's Code of Conduct states that users should NEVER give their account details to anyone else for any reason.

I’m having the same problem. I can’t log into my fortnite because it says that my email doesn’t work anymore.