How can I reach a supervisor?

Hammrsigpi · Dec 25, 2017

I'm going on almost 2 years being unable to redeem credits. I've stopped doing surveys and spending money towards goals because it doesn't pay at this point.

All I've been told by support here is that there's some error preventing the deposit, but at what point is there followup? Who can I talk to about the inaction and lack of forward motion on this issue, because these forums aren't solving it.

:)

THEGREATSTYMIE · Dec 25, 2017

How can I reach level 50?

i just finished the dragon prist mask quest. I have 15 of the gems. It would be nice to finish that one also first. gonna get my level 50 in 10 min. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

THEGREATSTYMIE · Dec 25, 2017

How can I reach level 50?

Thanks, i just wanna finish the dragon mask quest and i"ll be ready to start over since i messed up the first round of getting my daerdric artifacts achievement.

Smwutches · Dec 25, 2017

This forum and Twitter are the only places to receive support for the Rewards program.

XBLRewards8 · Nov 3, 2018

Hello Hammrsigpi,

We're sorry to hear about your frustrations with the program. We'll take your sentiment and feedback and provide it to the appropriate team.

XBLRewards8

Hello Hammrsigpi,

We're sorry to hear about your frustrations with the program. We'll take your sentiment and feedback and provide it to the appropriate team.

Smwutches

This forum and Twitter are the only places to receive support for the Rewards program.

Hoskayra

Hello Brandon *. my name is Oskayra, and I will be happy to help you.

I am very sorry for the problem you are going through. For REFUND cases there is a form, which is the following:

https://support.xbox.com/forms/request-a-refund

There you will have to fill out the form with some information that will be requested and you should know that in case the refund request is rejected, you will have to respond to the email they sent you explaining the reason for your refund so that the team in charge can review the request again.

You should also know that game refunds must be made before 14 days have passed since the game was purchased and the game has not been played for a long time, that is, considerable hours of play have not been accumulated. Otherwise, if these prerequisites are not met, the game cannot be refunded.

Subscriptions can be refunded within 30 days of purchase.

Sincerely,
Oskayra.

Hoskayra

Yes I know, sorry if anything in my answer was not to your liking. Remember that I don't work for Xbox, I'm just a player like you, who tries to help others on the forum.

It is really strange that they do not answer you, but I invite you that if you have already filled out the form through the link that I gave you previously, you must be patient because the data you filled out with the problem presented will sooner or later give you a response to your email. There are work teams in charge for that.

Sincerely,
Oskayra.

Brandon nash1

I literally said I filled that form out 4 times and it was denied. I also said I emailed them and they haven’t responded. This also happened on 12/9/23 it filed my report the next day once I noticed. I also sent screenshots in the email to support my case but that was also denied….. really weird and now I can’t talk to a real person smh crazy

How can I reach a supervisor?