How can I log onto my rewards app on console when it's keeps asking me to update my location?

Hi Jay! I'm more than happy to help you!

I'm sorry you are experiencing this on your Microsoft Rewards app on the Xbox console. No worries, let me help you sort this out.

Based on the information I've gathered, a lot of users experienced the same issue as well and there is no appropriate solution.

But nothing to worry, you can try to perform the following workarounds according to the users who managed to fix the error:

Note: Before you proceed make sure that your region is set correctly on both the Xbox console and your Microsoft Account. You can also confirm if your region is supported in the Xbox rewards app using the link below:

https://www.xbox.com/en-US/regions

Turn off your router
Unplug your network cable from Xbox.
Connect Xbox to the phone’s hotspot on Wi-Fi.
Open the rewards app. And it worked.
Turn on your router.
Plugged in your network cable to the Xbox.
Opened the Xbox rewards app. which worked.

If it doesn't work, you can try this solution from another user:

"I contacted my internet provider and asked them to reset the router and after a few hours, it's working now. I'll keep you updated if anything happens"

Also, I just want to clarify that Microsoft Support will not be able to assist you with this case. You will need to contact the correct department which is Microsoft Rewards Support by submitting your ticket request through this link just in case the above workarounds didn't work:

https://rewards.bing.com/support

You may also check these links for reference:

https://answers.microsoft.com/en-us...y/f107ee4c-59bd-4cb6-8dcd-75fa92d1530a?page=2

https://answers.microsoft.com/en-us...y/a5aeedce-94c7-4d8d-b31a-770c60c7a2a9?page=2

https://answers.microsoft.com/en-us...consoles/b28d65cb-37d6-4f0b-b2df-36a6fa2909a3

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

My xbox rewards app keeps asking to update location

Hi

I'm unable to access the rewards app as I get a message telling me to update my consoles location. I've checked my system settings and it's correct to my location that being the UK.

Location problem

Hi

I'm unable to access the rewards app as I get a message telling me to update my consoles location. I've checked my system settings and it's correct to my location that being the UK.

Yes Microsoft

Hello, since this morning I can no longer launch the Microsoft Rewards app. I have a message saying Update your console's location.

My console and app are updated. What is strange is that it works when I put my console in French (I'm French). I prefer to play in English so I put my console at United State and it doesn't work anymore.

The solution to your issue is in what you wrote: if you are French, living in France, internet connection have a french IP, and all your profile is French, if you put your console in English/United States, when you start the Microsoft Rewards App, the app
find that your rewards profile is French based.

For that reason the error say to "update your console location" because you moved away from French/France.

Put back the console to French language, France state.

As a workaround you can access the Microsoft Rewards site from PC or Smartphone.