How can i log into my old account when i don't have the old phone number?

Hey there!

Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this on your Microsoft account's old security information. I am here to help.

If I may ask, are you able to sign in to your account on account.microsoft.com?

If not and since you have no longer access to your phone security information, try to recover your account via https://account.live.com/acsr

After submitting the form, you will receive the results within 24 hours.

my account was tied to my old phone number i don't have access to anymore

oh and yeah i also have the old phone number that is on the microsoft account still tied as a secondary number on my gmail account, that also being the original gmail of the microsoft account, there is no way that is not enough proof.

Hi, I hope you're doing great out there.

I'm Wille, an Independent advisor and I am here to help you with your concern.

I'm sorry you're having this issue and I'll do my best to help, as I understand your concerns about the privacy of your account and how annoying it can be to not be able to access it. Situations in which our e-mail account with personal information, contacts, messages and even our documents are really involved are a little more delicate.

Unfortunately, if you are unable to confirm your age using your phone number and alternative email address that you registered with your account, you will have to use the ACSR form, there is no other validation method.

Microsoft gives customers full access to keep their security information up to date, the customer must update it.

But don't give up, as you no longer have access to the old phone number and email, try filling the form again, however, put more detailed information, as it is the only additional path to recovery.

Form link: https://www.aka.ms/acsr

Hoping that everything works out for the best.

Hope this helps. Big hug!

Good morning Josef, thank you for responding; I have already expressed my problem. I want to delete my old email and old telephone number

so that I can log into my account. I can not find any options to change the email or the phone number which is needed for verification. I have

set up another account with my updated email and new phone number but there are still some accesses that are denied because of inability to

verify my account with the obsolete email and phone number. I would appreciate any assisstance that you might provide with this matter.

Hi there! This is Ronnie, an independent adviser.

Nice to meet you and I hope you are having a great day!

I understand you need help on recovering your account.

Sorry to hear about what happened there, email is really important for us to recover the account and if you forget that, you may also try retrieving your email using an alternate email or phone through this link:

https://account.live.com/username/recover

Just a heads up, this is the only way to try and recover the email on that account as Microsoft is really strict with it's account security.

I would already suggest creating a new account if it cannot be recovered anymore through that option.

Hope that helps.