how can i know if my xbox controller is refurbished or new

by buying it new from a retailer.

Hi! I attempted what you advised and noted that the service mentioned my controller is in warranty, and is eligible to be exchanged for a refurbished one. Why should I return my new controller in exchange for a refurbished one? Furthermore I need to incur the cost of courier? This is absurd. How can I get in touch with a Microsoft service person?

I mean if they fix my own Xbox by repair, but I understand that they will send a refurbished console. How long does it take for them to send you a new refurbished one?

Then, I can use the tracking.

Is there anyway I can try to contact them?

I think that this is very unfair how you have been given a refurbished controller when you have shelled out for a new one. Have you tried customer support again? Let us know the outcome if so.

You paid for a new controller and you should get a new controller. (IMO)

Buy new Xbox, not refurbished, new controller(not an off brand) and a new halo cd+Gamertag. I guarantee it will fix.