How can I get warranty on a xbox design lab controller without losing my customizations?

Discus and support How can I get warranty on a xbox design lab controller without losing my customizations? in XBoX on Consoles to solve the problem; I bought the most expensive controller ever for my wife's birthday. Its a custom elite 2 controller with every accessory I can think of. Surprisingly,... Discussion in 'XBoX on Consoles' started by Victor Hernandez Guzman, May 25, 2023.

  1. Victor Hernandez Guzman
    Victor Hernandez Guzman Guest

    How can I get warranty on a xbox design lab controller without losing my customizations?


    I bought the most expensive controller ever for my wife's birthday. Its a custom elite 2 controller with every accessory I can think of. Surprisingly, the controller stopped working a couple of weeks after we got it, the A button sometimes doesn't work and the triggers on the back also have this problem. I tried sending it to warranty until I learned from the warranty web page they may not send my controller back and on top of it, if my color is not available they may send a different color combination. Since this control is completely custom there is no way they will have one like this one and its almost guaranteed I will loose the customization. So I cannot send it for warranty without loosing half of the value of the controller I paid. What are my options! Thanks in advance for your help.

    :)
     
    Victor Hernandez Guzman, May 25, 2023
    #1
  2. XBF Leo G Win User

    Controllers

    Hello APEX Scarlet,

    Thank you for posting on the Xbox forums. We understand that you are interested in learning how long the warranty for the Xbox Design Lab controller is. The standard warranty for a controller is 90 days. The warranty for the Xbox Design Lab controller
    is 120 days from the day that you receive the controller. We hope this information helps!
  3. XBF Amber M Win User

    Designer labs controller

    Hi SuspectedFlyer7,

    Thanks for the reply! In regard to a Design Lab controller, they have a 120 day standard warranty, the Elite has a full year and any standard or other controller/accessory is subject to the 90 day warranty. Here are a couple of handy support articles that
    you may find useful in regard to Design Lab controllers:

    Xbox Design Lab and Xbox Design Lab controller help

    Design Lab Controller Frequently Asked Questions

    As you're having an issue with a design lab controller, you may wish to go ahead and
    request a call back from Xbox Support to see if they can get you sorted out in regards to a repair or replacement, or what they would recommend in this situation. Just be aware
    that it may take a bit more time for servicing as Design Lab controllers are custom fabricated for each individual.

    I hope that this information helps you out a bit more!
  4. M3tal Daz3 Win User

    Xbox One Design lab Controller

  5. J3RS3Y DEVIL Win User

    Xbox One Wireless Controller modification (old version)

  6. mareledanut Win User

    Warranty return on Design Labs Controller (UK)

Thema:

How can I get warranty on a xbox design lab controller without losing my customizations?

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