How can I get the enforcement team to correct a very clear mistake

Lé gamer · Jul 18, 2022

Relaing to my account suspension regarding a gamerpic which was most certainly NOT violating any policies

I went to enforcement.xbox.com to request an appeal

It now has the "not approved" status meaning they have denied it, which I'm assuming a human being definitely did not look at the image

I received this an an email to that account giving the reason for the suspension

>This account had its custom gamer picture removed due to inappropriate content in violation of the Community Standards. This can include, but is not limited to:

Profanity, harassment, slurs, or otherwise inappropriate language

Intent to harm or harass another person

Text, images, or links that depict nudity or are sexual in nature

References to illegal drugs

Depictions or descriptions of real-life violence or excessive violence/gore

Personal information belonging to yourself or other individuals

References to hate groups, terrorist organizations, or notorious figures

Inflammatory text, images, or links directed towards specific demographic groups

And NONE of this was in the image in any way and definitely could not have been interpreted this way

If you'd like a look of said imagine this is it, absolutely NOTHING about it violates anything of the listed reasons

[mod removed]

:)

Lé gamer

Is there any way to report this sort of ignorance by the enforcement team? Perhaps a place for targeted feedback?

I seriously expect more and at least a bare minimum from a ~2 trillion dollar company

Smwutches

Submitting a case review is the only way to have them look into it again. If they upheld their decision, there is nothing else that can be done.

61590633-b111-4c2a-b

I'm very sorry you are having this issue.. I hope enforcement corrects their mistake..

Smwutches

An appeal is the only way to contact the enforcement team.

There is no "right answer" to have an appeal overturned. The appeal is to have the enforcement team review the suspension to determine if they were correct in issuing it in the first place. If they see they made a mistake, they would have overturned it. If they denied it, then they determined they did not make a mistake.

SoLid Qs

I have checked multiple times that I am logging into the correct account. My account hasn’t been compromised, the enforcement team has made a mistake and needs to correct their error

How can I get the enforcement team to correct a very clear mistake