How can I get the $10 back?

You have e to address the retailer

Hello Max K, my name is Brett. I am an independent advisor, happy to help you today.

Thanks for reaching out to us. How long ago did you purchase Stellar Shift before it went on sale?

Hi, my name is Annanda, thank you for your question and for reaching out.

What you can do in this situation, is try to submit an appeal for the ban, okay? You can do this by following these steps:

Sign in and visit the Enforcement page.

https://support.xbox.com/help/family-online-safety/enforcement/enforcement-history

If you’re an organizer of an Xbox family group, you can choose the Gamertag of the account that you’re reviewing under Showing enforcements for. Under Previous or Current you will find “Completed suspensions” and “Active suspensions” for your account or the account that you’ve selected.

Choose an enforcement action to review more info about the cause and effect of the enforcement in the pop-up window.

If the enforcement action qualifies for case review, you can select Submit an appeal to receive more info from Xbox Safety.

After you’ve completed the form, select Submit.

In this link, you can read more about it:

https://support.xbox.com/help/family-online-safety/enforcement/how-to-submit-a-case-review

Since here we do not have access to account information, if you need further help in the matter, I recommend contacting Support directly:

https://support.xbox.com/contact-us/

I hope I was able to answer your questions! Please, if you have any other doubts, we are here to help.

If the reply was helpful, please don’t forget to upvote or accept as an answer, thank you.

Best Regards, Annanda.

Hi Ig M, my name is Daniel and I would be happy to help.

To request a refund you must meet several requirements which are not having played a significant amount of time, that is, not having played the game for a long time and request a refund before 14 days have passed since the purchase. You can do it through the link that I will leave you below and if the refund is rejected, respond to the email you received informing you of the rejection of the refund. In your response, explain in detail the reasons why you should reconsider your decision and why you think you should accept it. This is the only way to appeal the denial and get back in touch with the team that originally handled your refund request.

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

If you have not received an email informing you of your refund rejection after 24 hours, even after checking your spam/junk folder, I recommend you request a refund again using this alternative link:

https://support.xbox.com/forms/request-a-refund

If your refund is denied again this time, you should receive an email informing you of the rejection as this is the only way they communicate this information when a refund is requested through that link. When you receive the email, reply to it as I mentioned before.

Remember that this is a public forum of the Microsoft community where we are players like you who try to help/guide other players to find the solution to the problems they are experiencing, however we do not belong to Microsoft, this means that we do not have access to the accounts or information of other players.

Credits: https://answers.microsoft.com/thread/8bcbfa91-e8d0-4cd1-ae55-570668533c23

If you found this information useful, let me know and if you need more help I will be attentive to continue helping you.

Best regards,
Daniel.

You can check the status of your account from here...





https://enforcement.xbox.com