How can I get someone from microsoft to contact me about fraudulent payments linked to my...

Hi there,

I know this situation is a bit different, but this link will have several things to check or steps to take that could be useful:

https://support.xbox.com/en-US/help/account-profile/manage-account/compromised-account-solution

And after checking that page and if possible I would advise to contact Xbox Support via phone at

https://support.xbox.com/contact-us

Hi, I have similar situation like you about recent fraudulent purchase and MS refuse to refund this wrong payment....

Check this link

https://answers.microsoft.com/en-us...lent-and/fd966693-af7c-4205-b0c0-4581ba6a13c3

A digital xbox giftcard was purchased on my account, it wasnt purchased by anyone in our household and was purchased using my paypal account (which i never use for microsoft purchases) and an email containing a code to redeem was received. Strangely enough i received a security alert shortly after saying that someone else might have accessed my account. Microsoft are refusing to refund me and I have having great difficultly trying to contact them to challenge this, finding their support absolutely rubbish. Any suggestions?

Hello again, you can click on the link below and choose the option: Get fast automated support, 24/7

https://support.xbox.com/en-us/contact-us

what do you not understand about how i cant actually get through to talking to a real person. the virtual agent links me towards the "call back" and then whenever i put my number in it says it won't work. I need direct contact from someone at microsoft because they have given no proper way to contact them

If they are not showing up on your order history it's highly likely that someone is using your payment details on another account.

If this is the case contact your Bank/Branch immediately and report as suspected fraudulent transactions.

Hi João,

I’m sorry to hear about the unexpected charges! That must be frustrating, especially since you don’t game anymore. Charges like these from "Digital Goods Games" are often associated with Microsoft or Xbox-related purchases, which could mean an old account or subscription might still be active, or someone might be using your card without permission.

To figure this out, I recommend checking if your card is linked to a Microsoft account. If you don’t recognize any accounts, someone may have acquired your payment info. Contact your bank or your payment provider to prevent more charges. Tell them your credit card has been stolen or compromised. If you only dispute the charges, there's nothing to prevent the fraudulent charges from happening again.

If you do have an account and you can see the charges in your Order History, you can request a refund with this link:

https://support.xbox.com/en-US/help/subscriptio...

If you do have an account, check your Order History here:

https://account.microsoft.com/billing/orders

I hope this gets resolved quickly for you. Let me know if you further guidance. I'm here to help you in any way that I can.