How can I get my sons account back when it's saying it doesn't exist

Discus and support How can I get my sons account back when it's saying it doesn't exist in XBoX Accessibility to solve the problem; my son's account is saying it doesn't exist anymore, because he turned 16 on 01/20/2025, and he was kicked off our family group and now when he tries... Discussion in 'XBoX Accessibility' started by Daniel Shupp (Alumni), Jan 31, 2025.

  1. How can I get my sons account back when it's saying it doesn't exist


    my son's account is saying it doesn't exist anymore, because he turned 16 on 01/20/2025, and he was kicked off our family group and now when he tries to log in or recover his account it is saying it doesn't exist. I've tried about everything now to get his account back and able to use it and I just can't do anything, because it is saying it doesn't exist, but when I try to make a new account under the same email it says an account already exists.

    :)
     
    Daniel Shupp (Alumni), Jan 31, 2025
    #1
  2. UddipMayur Win User

    Forgot email

    My main problem is that when I try to log in, is it says that account doesn't exist. But my account exist as I can see it in the friends list of my other account.
  3. TiffanyMerillat Win User

    I need help been hacked

    But it says i need my sons email but when we put it in it says that the account doesent exist
  4. Darhyl Amizola Win User

    How can I recover my sons account when Microsoft is saying the account does not exist?

    Hi Clifton! My name is Darhyl and I’d be more than happy to help you with your query.

    I'm sorry your son is experiencing this with his Microsoft/Minecraft account being compromised.

    From the official Microsoft article: https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245 Kindly try to follow the instructions in the interactive tool in order to recover his account.

    If the steps above didn't work, you will need to reach out to Microsoft Xbox Support for further escalations as they have the tools and resources to properly investigate this case.

    According to Microsoft Agent | Moderator, XBF Brad A and Xbox Ambassador, CosmicCraze:

    https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37 and https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

    Here's how to contact Xbox Support:

    "Chat Support:

    > Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
    > Click on the "Contact Us" button in the right of the screen.
    > Select the issue you need help with and click on the "Next" option.
    > Sign in to your Microsoft account.
    > Follow the prompts to connect to a live chat agent.

    For Callback Support:

    > Select Xbox One
    > Select See more options then subscription changes
    > Select Show Contact options
    > Select Request a call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

    If you're unable to contact them, try again at a later time."

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best Regards,
    Darhyl
  5. trustededit Win User

    How to get Microsoft account back?

    They only deleted my info not my account, it says the account “doesn’t exist” but someone is using the email name so it’s not deleted just the info so how can I get back in?
  6. Ryan Le2 Win User

    Is there a way to recover my Minecraft Account when my Microsoft account got hacked / deleted?

    If the hacker replaced my info with theirs, how can I get it back since I already made another account with the same email?

    The 3 emails says, " Microsoft account security info added," "Microsoft account secuirty info deleted," and "Microsoft account password change,"

    Next thing I know, when I try to sign in minecraft, it say my email doesnt exist.
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How can I get my sons account back when it's saying it doesn't exist

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