how can i get my money back /xbox game pass/

hello. today the xbox game pass subscription automatically took my money from my debit card. how can I get my money back? I already cancelled the subscription, but don't know how to take money back.

I would also make sure you have auto renew turned off so this doesn't continue happening. I'm not sure you can get a refund for subscriptions. But it's definitely worth a shot trying too.

Hi Daria,

Thanks for reaching out to us in the forums for this issue. In regards to reversing the payment, you would need to submit a refund request.



Click here to learn How
to complete the refund request form.



After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of the status of your request.



If you have questions about the process or have not heard anything within 48 hours please reply to the confirmation email sent to you.
Our dedicated team is ready to assist you.

I hope that this helps out!

Hi there,

First thing that you would want to do is go into your Microsoft Account https://account.microsoft.com/billing to see if the order was refunded.
Refunds should take between three to five business days to reach your financial institution.

If, you cancel the subscription, not just turned of the auto renew, and you do not see the transaction refunded you would need to submit a refund request.

You can request a refund by going to https://support.xbox.com/en-US/billing/payment-and-purchases/request-refund. In your case, you would select "I found an error with my bill". Please make sure to explain
the reason for your request in the text box that reads "Any additional details about the purchase you'd like to include?"

Please let me know if this helps.

Solo.

Refund, write on technical support.