How can I get my game back?

I already tried to challenge(?) the suspension, but got the quoted mail:

"This account was suspended for fraudulent acquisition or use of Xbox Live content. ..." in my first post

I understand, that you as the support team cannot help me directly, but I am clueless, since my challenged suspension did not work.

I thank you for your answer, but I am just disappointed in the Microsoft Support for not having any working options for hacked accounts.

Sorry for my bad english, I am trying my very best

Hello Christoph Gretenkort

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

I can see that you need assistance in recovering your game for an account that was hacked.

Here is what you need to do if you think you are being hacked.

Secure your account if you think you’ve been hacked | Xbox Support

If you think your account has been hacked - Microsoft Community

Recover your account
https://account.live.com/acsr

Help with the Microsoft account recovery form
Help with the Microsoft account recovery form - Microsoft Support

I would like to inform you at the beginning that Microsoft account recovery is managed by a completely automated server, and we do not have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is intended to protect you from any possible malicious activity. For now, please allow me to do the best I can in helping you with the process.

Why this is important?

Because you cannot transfer games from one account to another, your Xbox account and the Original Microsoft account are forever tied together. So, it is impossible to recover your games if you cannot recover your Microsoft Account.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Hello Christoph Gretenkort,

We understand the inconvenience caused and truly know what you are feeling now.

We would like to inform you that our support boundaries are limited as we don't have access to enforcement details. Thus, forums and customer support (including phone and chat support team) are unable to assist you with any suspensions or enforcement actions as we have a dedicated team for this.

What we can do or recommend on our end as Community Moderators is for you to file case review via on this link How to submit a case review | Xbox Support. We would highly suggest for you to enter details as comprehensive as possible so that the team who handles this form will be able to assist and take action.

For additional details and to know more about banned/enforcement, kindly refer to these helpful articles.

• Submit a report on the Xbox app | Xbox Support
  
• The value of reporting incidents | Xbox Support
  

We hope this helps and it is even better to connect with the correct support where you can get dedicated assistance, the experts there will provide accurate answers for you.

We wish you a good day!



Kind regards



Xbox Forum Moderator

Microsoft Community

Whenever you're trying to install any of your games and apps what is the exact error message or error code that you're getting?

Kindly try the power cycle, Kane. Check if there will be an improvement or if the reset is successful.