How can I get my downloaded puzzles from my old laptop on my new laptop

Hey there,

Glad to hear you were able to get you question answered.

Game On!

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

After receiving no responses to this, I contacted XBOX Community Chat. My initial thought was that there were files on my old laptop that I had to copy over but didn't know what files they might be. The Ambassador I spoke to assured me that all of the
puzzles I had done was stored in my MS account. Since all other aspects were already available, gold, past achievements, etc, I considered the possibility that the downloads just weren't automatic. Sure enough, as I downloaded the collections marked free, all
progress on them was in place. Those that were initially purchased with gold were also free and also had any and all progress reflected as well.

Hi Paul,

Sorry for not getting back to you sooner. I've been a little tied up the last few weeks.

Unless I am missing something I can't access the account information (name and e-mail) without being connected on-line. My old laptop can no longer connect to the internet. I just checked on the new laptop that the log in information is current.

I started playing MS Jigsaw I believe it was April of 2016. In November of 2016 I had to change my e-mail. since then I have had to delete the program and reload it twice because of issues with the game freezing. last year I had to download the game again
when the hard drive in my old laptop died and had to be replaced. Each time my current score at the time transferred correctly. With the new laptop I logged into MS Store and downloaded a copy of the program. when I launched the program it automatically logged
me in with my game tag Unworldlybee69 using my current e-mail information. before my old laptop was damaged I had a score (gold bars) in excess of 1,000,000. I believe it was around 1,078.000 and change. the score that transferred over to the new laptop is
776,495. that would be about the score I had in the spring/summer of last year. that would be after the change of e-mail accounts. also when I view the puzzle packs It shows many packs I have purchased but the ones I have purchased in the last year like Barns
for example shows that I never purchased them.

I know I was connected on-line when playing on the old laptop. My score each time I logged in showed my progress. I stream TV on my laptop which was working fine even after the old laptop was damaged. I didn't have an issue with the modem until I got the
damaged laptop back from the repair shop.

I don't know if this will work but. I just purchased an external hard drive. I am going to try deleting the game from the new laptop that I downloaded. then try to copy the game program and files from the old laptop onto the external hard drive then import
the files to the new laptop. hopefully that will restore my score. I don't like the idea of losing 300,000+ points and having to redo puzzles I have already done.

My laptop bit the dust. I want to play my puzzle collections on my desktop but it won't update nor download the puzzles either.

how do i delete my acount from the laptop as i have new account and need to use my email adress XBOXpro2277 and old ones are BURGER boy2277 and ThEfAnNyKiLlEr