How can I get my account that got Hacked back? I know their email, most of it. How can I...

Hello and welcome to our community!

I'm Gregori, Independent Advisor, a community member like you, and I'm happy to help!

I'm sorry you're having this issue, as I understand your concerns about the privacy of your account and how annoying not being able to access it can be. Situations where our email account with personal information, contacts, messages and even our documents are really involved are a little more delicate.

When the hacker manages to change the password, and the account alias, it is because he also has access to security information, as well as, cell phone, alternative email that you yourself registered in your account.

Unfortunately, when the hacker manages to change the account's security information, the account is hardly recoverable. That's why it's very important to keep your security info up to date and use different passwords across all platforms.

Even if you create the account with the same domain as before, you will not be able to view your games, subscriptions and emails, as it is a new account.

I'm a user like you and there's not much I can do in the community as visibility is public. Contact MSA Support and see if you can follow the Account Takeover (ATO), investigation is done on a case-by-case basis.

https://support.microsoft.com/en-us/account-bil...

https://support.microsoft.com/en-us/account-bil...

Hoping that everything works out for the best.

I hope I helped you. Hugs!

Their username is sx*****@outlook.com and their email is vg*****@oldward.lol. BEWARE. I lost money in doing this

Hey Geroges! I got on my account but i can't seem to get into my xbox profile since the person that hacked it changed the email. Do you have any idea how i can get my old xbox account back and not my microsoft email since i just got it. Please

I never had a phone number connected to it, I have the hackers email, but if i try to log in using that gmail it obviously doesn’t work but when i go onto the recovery, it doesn’t let me use the gmail account because it is not in use, but when i go to create an account, it fails to let me do so

Hello and welcome to our community!

We’re excited to have you here and have great conversations! I'd be happy to be of assistance.

I’m sorry to hear that your account may have been compromised. We’re here to help you regain access and secure it.

Typically, any changes made to a Microsoft account, such as updating the email address, may take up to 30 days to fully complete. Since you've mentioned that your email address was changed, you'll need to use the new email address to submit an account recovery request. You can do this by visiting the following link: https://account.live.com/acsr

This is currently the only way to attempt to recover access to your account. Once you fill out the form, someone from the Microsoft account recovery team will reach out to you via email to help you recover your compromised account. Additionally, please avoid leaving any fields blank when filling out the form. If you're unsure about certain information, make your best guess instead.

If you're unsure of the new email address, you can try retrieving it here: https://account.live.com/username/recover using the phone number associated with your account.

Please note that this is an online public forum, and while we help fellow gamers by sharing our knowledge and experiences, we do not have access to any accounts.

Hope the information above helps. Let me know if you need further assistance. Thanks!