How Can I get hold of someone to get my Account unlocked?

Good day!



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Thank you for your understanding.


Respectfully,



Microsoft Community Moderator

Hello justin gray2,

Thank you for posting in Microsoft Community.

We understand that you are trying to recover your locked account. We know how important it is for you to access the account especially as it is linked to your games, purchases and achievements. Just to set your expectations, the Microsoft account is managed by a fully automated server and we don't have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the careful account recovery process is designed to protect you from possible malicious activity. Please allow me to do the best I can to help you recover your account.

Security information added to an account is for validating the account owner if a suspicious activity happens. If the account requires an update or change in personal details, addition/removal of a payment instrument, a change of password, a security information will help the Microsoft system validate the person accessing the account if it is the owner or not. Therefore, the security information must be updated. Even updating the account security is only accessible to the account owner. Without security information you will have slim chance of recovering the account.

There are two things you can do with an account protected by old or non-accessible security information. Recover the account using the account recovery form or try the login helper tool. Now please try the account recovery form first. Using a device that was previously used to sign in to your parent's account and in the same location where the account is using the same device would be an advantage in account recovery. See all the tips for the account recovery form through this link: Help with the Microsoft account recovery form - Microsoft Support. If you have been doing this account recovery form twice a day and the details you have been sharing are still not allowing you to access the account, then you can try to log into the helper tool. The login helper tool is an automated self-help tool that can help you recover your account. You have a way to reach out to support live through this step.

We understand that you have tried the account recovery process. We would like to be able to lend a hand here in the Community, however, no one here can access your account to recover for you.

Even though this announcement was made three years ago, we'd like to make sure you're also familiar with this update - Microsoft account activity policy - Microsoft Support. ... You must sign in to your Microsoft account at least once in a two-year period to keep your account active. If you don't sign in during this time, Microsoft will consider your account inactive.

Account recovery is automated for a reason – that the account owner must know every detail of the account and only then can recover it at times like this. There have been updates on how to ensure a Microsoft account is protected, in addition to adding a phone number, you can add a secondary email account, add Microsoft authenticator to generate unique code, and generate recovery code.

Account recovery is in your hands, we hope you can access it back.

Sincerely,



Microsoft Community Moderator

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community and Happy New Year.

Hello Demron, this forum is for public viewing and unfortunately, as independent consultants, we do not have access to some data and neither to your account, we cannot specify the real reason or accurately verify this issue of your account being blocked.

This could be because the account violated a Microsoft term of use and it is under investigation.

Account has been locked

https://support.microsoft.com/en-us/account-bil...

Reactivate an account that has been blocked

https://support.microsoft.com/en-us/office/reac...

Hello again, I'm really sorry about what happened to your account, I found an issue from a colleague in our community that may be able to help you.

https://answers.microsoft.com/en-us/outlook_com...

That’s not what I wanted to hear but thank you for responding. Do I just need to wait it out, or should I attempt to talk to someone again even though it didn’t seem to help the other times? Thanks!