How can I get help for recovering a locked account that I no longer have enough information...

Well then you didn't provide them enough information to prove it is your account. There is nothing any of us can do to help you if you don't know enough information to recover your account.

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help with recovering your account.

Just a heads up, if you are trying to submit the account recovery form, you would need to submit enough information that can help you recover the account and if they are not sufficient, you will have the chance to submit another form.

This is the only way where you can recover the account if you do not have access to the security proofs anymore when trying to change your password. You would need to keep doing this and change some of the information that you might think is not correct until you can recover the account.

You can also check this link for some tips:

https://support.xbox.com/en-US/help/account-pro...

Microsoft is really strict when it comes to account security but as long as you are able to provide enough information that is on the account then it will be recovered.

Hello, khalid F. I'm Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

Important: Please refrain from sharing personal information, including email addresses, phone numbers, etc.

As community users like you (not Microsoft), we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

That being said, I would like to ask what happened to this account, the password, or email was forgotten, you can't reset the password because two-step verification is enabled, it was suspended by Microsoft, etc.?

Thanks for taking the time to share more details regarding the account.

Greetings,

Arturo.

It's a Microsoft account at the end of the day, the fact that its used for Xbox is irrelevant, there is nothing I can do to bypass the automated recovery message. I simply used it for Xbox, and I don't have any emails sent to the email, therefore I don't have enough information to recover my account. Is there not a chat where I can talk to an actual person to help me recover?

Hello Giino80,

Sorry to hear that you're experiencing this difficulty with recovering your account.

Unfortunately, if you're unable to provide enough information then you'd be unable to recover the account. Support is going to tell you the same thing.

All you can do at this point is try to get into it with via that form until you provide enough info for it to confirm that you're the owner, or make a new account to use on Xbox and through Microsoft.

Hope this information was helpful.

Thanks!