How can I get back my hacked account?

bnbn5656565helpaccount · Sep 11, 2023

Okay so this I owned an email> *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** .

This was created by me to buy the game Minecraft which uses microsoft accounts.

What happened was that I found a guy in the game who asked for my discord and there he asked for my minecraft username again.

I gave it to him and he somehow managed to get the email. Then he said ,to participate in a giveaway you need to give the code which is being sent to your google email. I had an email linked to *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***. I'm afraid I cannot share it here, but even so I wont be giving the password. it was *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***. I received the code and gave it to him, stupidly .After that he blocked me on discord and I was not so sure why he did it. Then the next time I launched my game it asked me to sign in again I tried several times with my details but they were incorrect. So I went to the account.microsoft.com to see what was happening, but I was not able to login with my password and the recovery email was changed too (It has been changed to *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** and I guess he even used an alternate email as *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***.). I tried to answer the questions given in the account recovery page and I did enter 4 previously used passwords correctly. I did not use outlook mail and did not use any console.- but I always received an email which said *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***". I did this like 4 times but it still says the same thing.

Help me get my account back.

*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

:)

Marrion_Y

Hi bnbn5656565helpaccount,

Welcome to Microsoft Xbox Community Forum. I understand that your account has been hacked. I understand how frustrating it can be to lose access to your account and I understand that this needs immediate attention.

I would like to inform you at the beginning that Microsoft account recovery is managed by a completely automated server, and we do not have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is intended to protect you from any possible malicious activity.

For this case, it would be best to reach out to our live support for further assistance since this is already outside of our support boundaries here in the Community. You can reach our live support through these steps below:

1: Go to: Contact - Microsoft Support

2: Provide a brief description on the concern then click on "Get Help"

3: Click on "Contact Support" that appears at the bottom of the results, below "Recommended articles" section

4: Select the Products and services of your concern and Category

5: Click Confirm

6: You should then be presented with the options to either "Chat with a support agent" or "Request a call from a support agent". Select your preferred option and provide the details asked.

Do take note though that our hours of operations for our phone team are (All U.S. Pacific Time):

Monday to Friday: 6:00 AM to 10:00 PM

Saturday to Sunday: 7:00 AM to 6:00 PM while the chat team is 24/7

Kind regards,
Marrion

bnbn5656565helpaccou

Oh , after adding this question , I had found the link to do that , so I chat with an agent. He had been there for like 40 minutes and I answered questions he asked me to create a fresh new account in the end and connect it with an email address. He had said that it will be most likely that the data of the account which has been hacked will be transferred to the new one and the old one will be delete afterwards. Then he gave me a set of questions to answer and when I was done he said he has contacted the escalation team for further investigation and he told me to provide an email where the team will contact me. he said that it would take about 24-72 hours to finish up and then I'll be sent the results on the mail I provided. However, it has been more than 72 hours and I am hopeless for a mail now please assist me.

Thanking You,

Leximetron.

Ss Danny zZ

what if my account has really been hacked? how can i get it back?

kyle_m4496

Hi Muhammed. My name is Kyle and I'm an independent advisor.

Thank you for posting on the Xbox Communities Forum. I'm sorry to hear that your account has been hacked.

In these cases, you must act quick to recover the account before it's too late. Unfortunately, since the account's email has already been changed, I'm afraid it will not be possible to recover your account. I apologise for any inconvenience caused by this. You may want to create a new Microsoft account at this point.

For future reference, here are some tips to keep your account safe and secure: https://support.microsoft.com/account-billing/628538c2-7006-33bb-5ef4-c917657362b9

Please reach back if you have further questions.

Thanks,
Kyle

The_Last_DJ

Hello Michael C! I'm Kris and I'd be happy to help you with your question.

Sorry to hear your account got hacked. Have you tried using the recovery form to get it back?

https://account.live.com/acsr

How can I get back my hacked account?