How can I get a refund if I was double charged for a game

Discus and support How can I get a refund if I was double charged for a game in XBoX Games and Apps to solve the problem; I purchased a Call of Duty digital game and got an error message that it didn't work at the time so I bought it again. Then apparently both charges... Discussion in 'XBoX Games and Apps' started by Warjack Prime, Jul 31, 2020.

  1. How can I get a refund if I was double charged for a game


    I purchased a Call of Duty digital game and got an error message that it didn't work at the time so I bought it again. Then apparently both charges came through so I basically paid $120 for this $60 game. I have tried numerous times to request a refund
    online but the support team keeps saying they can't refund a digital game that has been used. I don't think they understand the issue even though I'm trying to tell them I was double charged. Is there anyone who can point me to someone who can handle this
    issue?

    :)
     
    Warjack Prime, Jul 31, 2020
    #1
  2. Bruh......... Win User

    Double charge. How do I fix it?

    Hi Fernando. I have submitted a request, but I saw that people lose access to their purchased content if they get a refund for a double charge... How will I resolve the problem if it happens?
  3. Arda Tuncel Win User

    F.E.A.R 3 bought twice but still can’t play!

    Thank you for the reply. After doing every steps, I got the same message saying that I don't own the game. I submitted a manual request for refund. I hope I can get a refund for double charge and then I will submit again for it doesn't work. Good day.
  4. Annanda Martins Win User

    How do I get a refund for a double charge on Xbox subscription?

    Hi, my name is Annanda, thank you for your question and for reaching out.

    Kurt-Lee K, what you need to do is go to your Order history and check if both charges appear there, so you can ask for your refund on the second one:

    https://account.microsoft.com/billing/orders/

    If it appears and you can ask for your refund, you will be able to cancel and refund it automatically. If it does not appear, or it does not let you refund it, I recommend you contact Support directly and address the situation with them:

    https://support.xbox.com/contact-us/

    The problem choice you choose on the Support link might not give you access to Request a Call or Live Chat, and in this case, try selecting other problems ( even if does not match the issue you are facing ) because what is important here is for you to contact Support. So do this until the contact options appear, okay? Here in the community, we have no access to account/billing information.

    I hope I was able to answer your questions! Please, if you have any other doubts, we are here to help.

    If the reply was helpful, please don’t forget to upvote or accept as an answer, thank you.

    Best Regards, Annanda.
  5. WPAK Win User

    How can I dispute a double charge?

  6. Francia J. Win User

    I am being charged twice for an Xbox live subscription. How can I get a refund for the double charge?

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    If you already have an Xbox Game Pass Ultimate you shouldn't be charged for Xbox Live Gold still because it should be automatically converted. What I can think of is there are multiple accounts.

    We can only request a refund if the transaction is visible but we can definitely check. You can try to request a refund by signing in to https://account.microsoft.com/billing/orders and then copy the order number. Once you have it simply go to the refund web form link here: https://support.xbox.com/en-US/forms/request-a-...
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How can I get a refund if I was double charged for a game

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