How can I get a refund for this (preordered) digital 2k24 25th Anniversary Edition for...

Hi Dlow! I'm more than happy to help you!

I'm sorry you are experiencing technical issues and missing bonus content in-game with your NBA 2k24 25th Anniversary Edition. I understand how frustrating it is and I would totally feel the same way if I were in your shoes. No worries, let me help you sort this out.

Refunds are typically issued for requests meeting the following criteria:

Requests are made within 14 days of the purchase date.
Requests are for games in which you haven’t accumulated a significant amount of playtime.

Be aware that submitting a request doesn’t guarantee a refund, especially if it doesn’t meet the above criteria.

If the refund request is approved, you'll see it being processed on your Microsoft account, and you'll no longer be able to access the digital game product. Refunds may take several business days or longer to appear in your account, so you may want to check with your financial institution to understand when the applicable payment method will be credited.

Note: As a limited exception, digital game products may be eligible for a refund within 30 days if you’re unsatisfied with the license agreement or warranty, but only if you do not make or retain any copies.

You can proceed with your refund request by signing your Xbox account and follow the instructions using the link below:

https://support.xbox.com/en-US/help...orner,to see if your purchase is... See More.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hi iRICKYMINAJ!

Thanks for reaching Microsoft Community. We're here to help and let's work on this together.

If you are unable to see the NBA 2K24 25th Anniversary Edition in your purchase history, you may want to try the following steps:



1. Check if you have purchased the correct edition of the game. The NBA 2K24 25th Anniversary Edition is a special edition of the game that includes additional content and features.



2. Check your email for a confirmation of your purchase. You should have received an email from Microsoft confirming your purchase of the NBA 2K24 25th Anniversary Edition.



3. Check your Xbox console or the Microsoft Store for your purchase history. You can view your purchase history by going to the Microsoft Store, selecting your profile, and then selecting "Purchase History."



Please let us know how it goes.

Greetings,

RodelioP.

Hello Artesian Madison,



Greetings!



Thank you for posting in Microsoft Community.



Based on the description, you have purchased NBA 2K24 25th Anniversary Edition of the game and able to install the regular version of the game. Let us check and see on what we can do to help resolve your concern in a timely manner.



This edition of the game includes:

[table][tr]

• 12-Month NBA League Pass subscription
• NBA 2K24 for Xbox One
• NBA 2K24 for Xbox Series X|S
• 100K VC
• 50K MyTEAM Points
• 2K24 MyTEAM 5-Player Option Pack Box
• 10 Box MyTEAM Promo Packs
• Sapphire Kobe Bryant Card
• Rookie” Ruby Kobe Bryant Card
• 1 Diamond Shoe Card

• 1 Ruby Coach Pack
• 2-hour Double XP Coin for MyCAREER
• 2-hour Double XP Coin for MyTEAM
• 15x 6 types of MyCAREER Skill Boosts
• 15x 3 types of Gatorade Boosts
• 3 Kobe Bryant T-Shirts
• 1 Sabrina Ionescu T-Shirt
• 2K24 Backpack
• 2K24 Electric Skateboard
• 2K24 Arm Sleeves
• Black Mamba MyPLAYER Capsule with 4 different items

[/tr][/table]

• NBA League Pass code will be delivered to the email address associated with the NBA 2K Account with which the 25th Anniversary Edition Bonus Content was redeemed within 3 days of redemption
  

• If you return your purchase or do not redeem your Bonus Content before December 1, 2023, you will not receive your NBA League Pass code.
  
• Code for NBA League Pass must be redeemed by December 31, 2023. Any codes for NBA League Pass not redeemed by such date will be void.
  

• To receive your 12-month NBA League Pass, you will need to do the following.
  
  • Install your digital edition of NBA 2K24 25th Anniversary Edition and launch the game on your console or PC.
    
  • and login to your NBA 2K Account or create a new NBA 2K Account using your preferred email to redeem your NBA 2K24 25th Anniversary Edition Bonus Content.
    
• You must complete the above steps before December 1, 2023.
  
• You will receive your NBA League Pass Code and redemption instructions by email to the account associated with your NBA 2K Account within three days of completing the above steps (but no earlier than October 6, 2023).
  

For your reference, see: NBA 2K24 Frequently Asked Questions | NBA 2K

Let us know which of the inclusion of the edition you are not receiving so we can further check.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hello deondre ellison,

Greetings!



Thank you for posting in Microsoft Community.



Based on the description, you have purchased the NBA 2K24 Black Mamba Edition and the game showed in your account was the standard edition. Let us check and see on what we can do to help address your concern in a timely manner.

When you say the standard edition, is it the NBA 2K24 for Xbox Series X|S or NBA 2K24 for Xbox One? If you have purchase the game by mistake, you can request a refund through the online web form and purchase the correct edition of the game. Requesting a refund is subject to refund eligibility requirements. See: Request a refund for digital games | Xbox Support

To get the correct edition of the game, see: NBA 2K24 | Xbox





We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hello Tony Baldwin,

Thank you for posting in the Microsoft Community.

I can see that you haven't received your game pass perks.

Please see: Game Release Known Issues for September 2023 - Microsoft Community

• Where do I get my NBA League pass subscription?
  
  • To receive your 12-month NBA League Pass, you will need to do the following.
    
    • Install your digital edition of NBA 2K24 25th Anniversary Edition and launch the game on your console or PC.
      
    • and login to your NBA 2K Account or create a new NBA 2K Account using your preferred email to redeem your NBA 2K24 25th Anniversary Edition Bonus Content.
      
  • You must complete the above steps before December 1, 2023.
    
  • You will receive your NBA League Pass Code and redemption instructions by email to the account associated with your NBA 2K Account within three days of completing the above steps (but no earlier than October 6, 2023).
    
  • Questions about the NBA League pass, refer to the official FAQ here: [NBA 2K24] LEAGUE PASS FAQ – 2K Support
    

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.