How can I fix this so that I can log into my Xbox account?

Hi what error messages are you getting? Are you in a family account by chance? If so you will need the people in charge of it to make the changes for you.

Hello Jordaine4o!

Thanks for reaching out to Xbox forums support.

Can you please provide more details / information as to what it is that you're trying to do

or not able to do? The more infomation that you provide will allow us to better assist you.

We look forward to hearing back from you.

Felix

Xbox forums support

Hello, my advice that you contact Microsoft technical support, they are the only ones who can help you with your account problem and recover or restore it if possible or give you a solution to the problem you have, greetings

HI,

I previously had Minecraft on a xbox 1 and was logged into my Microsoft account on xbox. However, I have now switched to ps4 and it will not let me sign in because my account is logged onto my xbox, how can I fix this?

Hello, Chris! My name is Mario and I welcome you to the Microsoft Xbox Community!

I can understand your concern and please don't worry I am here to help you.

I would recommend you to fill out the account recovery form for that email to which you no longer have access to avoid having to enter an alternative email address. When you recover your account you will be able to log in normally no matter what device you use.

In the following link you can follow the step by step process to recover your account: https://account.live.com/acsr

From there you can use a new email address to recover your account and have the Microsoft team contact you.

I recommend that you answer all the questions and do not leave any unanswered. It is important to follow the step by step process to recover your account. It can take up to 24 hours for the Microsoft team to review your account recovery request and contact you directly.

Please keep in mind that this is a public forum. I am an Xbox gamer like you and I am happy to help you with my knowledge.