How can I fix this issue, I really need this fixed

Hello LohnnyHI, my name is Vanessa, happy to help you in any way I can.

Is your problem related to the fact that she lost access to that account and wants to get it back? Has she contacted Support and been told that she doesn't have enough information?

If so, I can mention the following.

The information I am about to give you is not mine, please keep that in mind.

It is from the advisor Karl Timmermans, therefore the credits will go to him.

Unfortunately, there is only one way to recover an email account and that is through the Microsoft account recovery form and if it fails after repeated attempts (up to 2 times a day), the account is effectively lost. There is no way to recover an account in any other way. The form only applies if you have enabled two-factor authentication <NOT> and have successfully logged into the account within the last one-year period.

https://account.live.com/acsr

This may help you when completing the form.

https://support.microsoft.com/account-billing/-b19c02d1-a782-dee6-93c3-dc8113b20c42

If use of the form is unsuccessful, the only options left are described below:

Error recovering account:

https://support.microsoft.com/accou...ccessful-dc56c3e3-dff0-4ed5-8edb-60290eea6b53

After giving these steps to the user, the advisor mentions the following:

If this does not work, unfortunately the account will be lost. There are no workarounds that anyone on the forum can provide, sorry. You cannot give a solution that does not exist.

Credits: https://answers.microsoft.com/thread/da44e69a-e9ec-47f5-b4cf-69d1023d4e2e

I hope this information is useful to you, if not and I misunderstood your question and it referred to another problem, please feel free to contact me to rephrase my answer.

Please note that this is a public user-to-user support forum. We are users who help other users. We don't work for Microsoft and we don't have access to any user accounts, so there's nothing we can do or check from the forum. We have no involvement in Microsoft policies, procedures, or design decisions.

Sincerely,
Vanessa.</NOT>

Hi Lord, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

This appears to be an issue with the storage unit (HDD).

Reinstalling the system via a USB drive is the last resort in trying to fix this, you could try it again.

Since it's a refurbished unit, I don't think you will be able to send it for repairs via the website.

I see in this case, here are some steps you can try to address the problem:

1. Ensure that the game disc is clean and free from any visible scratches or damages. If the disc is damaged, it may affect the game's ability to authenticate your ownership. Try cleaning the disc gently with a soft, lint-free cloth.

2. Make sure you are signed in to the correct Xbox Live account that owns the game. Sometimes, multiple accounts can cause confusion, so ensure you're using the correct account associated with the purchase.

3. Ensure that the game is up-to-date by checking for any available updates. On your Xbox Series X, go to "My games & apps," select "Full Library," find the game, press the "..." button on your controller, and choose "Manage game and add-ons." From there, you can check for updates and install them if available.

4. Clearing the persistent storage on your Xbox Series X can help resolve certain issues. Follow these steps:

Press the Xbox button on your controller to open the guide.
Navigate to the Profile & System tab.
Select Settings > System > Storage > Clear local saved games.
Confirm the action and restart your console.
Try a hard reset: Perform a hard reset of your Xbox Series X by holding down the power button on the console for about 10 seconds until it shuts off completely. Then, unplug the power cord from the back of the console, wait for a few minutes, and plug it back in. Turn on your console and try launching the game again.

It means it's your network connection, Joseph. You may need to reach out to your Internet Service Provider and have them OPEN these ports.

Port 88 (UDP)

Port 3074 (UDP and TCP)

Port 53 (UDP and TCP)

Port 80 (TCP)

Port 500 (UDP)

Port 3544 (UDP)

Port 4500 (UDP)

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Kindly perform n extended power cycle and reset your network hardware by following the steps below:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.