How can I fix this error - 0x80048823

Hi, Jake! It's my pleasure to assist you with this today.

Please try to follow these steps. Make sure to close any games and applications before proceeding.

Press Windows Key + R to open Run

Type "control.exe keymgr.dll" and hit Enter. This should open Credential Manager

Click "Windows Credentials."

Scroll down to "Generic Credentials" and look for every single one that starts with "Xbl". This includes XblGrts, Xbl| and Xbl_Ticket.

Then remove them all one by one.

Ensure that you are on the most recent version of the Xbox app

Microsoft Store app > Downloads > Get updates/Update all

Ensure that you have updated your PC to the most recent version of Windows, including optional updates

PC Settings > Windows Update > Check for updates > Install

Check Your PC’s Date and Time Settings:

Ensure your PC’s date and time are accurate for proper connection establishment.

Press the Start button, then select Settings.

Go to Time & Language > Date & Time.

Ensure the Set time automatically toggle is turned on.

Open the Microsoft Store by pressing Windows Key + S, typing Microsoft Store, and selecting App Settings.

Click on Repair and then Reset the app.

Repeat the same process for the Xbox App

Restart Your Device:

After repairing and resetting both apps, restart your device.

Sign back into both the Xbox App and the Microsoft Store using the same email.

Check if this resolves the issue. Thank you!

Edit: I also can't login on the xbox app.

It gives me the error:

"Something went wrong

Please try again later.

0x80048823''

I’m sorry to see the advice has not solved the issue.

Unfortunately I’m out of troubleshooting advice. There are other members of the community who will be able to provide a solution soon.

Kind regards

Tim

Hi,

I'm Tim, an Independent Advisor here and an Xbox user like you. I don't work for Microsoft and do not have access to any of your data on their system.

Normally this error is rectified by changing the password on your Microsoft account. The error code generally applies to other Microsoft applications which are normally resolved by changing the password as well.

Use the below link for instructions on how to change your password:-

https://support.microsoft.com/article/fdde885b-86da-2965-69fd-4871309ef1f1

I hope this information helps. If you have any questions, please let me know and I'll be glad to assist you further or If you find it helpful, you can mark this comment as the answer.

Kind regards

Tim

I have tried changing my password but it still gives me the save error