How can I fix my original Xbox One?

Hi there Katie, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

I'm sorry to read that you're experiencing this issue with your Xbox One console!

The only two possible solutions that can be tried to correct console startup issues like the one you are experiencing (E102) are to reset the console and perform an offline update. If resetting the console did not work and you are unable to perform the offline update, it means that the issue affecting the console is hardware-related, not software-related. Therefore, it will be necessary for you to send your console to a trusted technician in your local area for a proper inspection and repair.

It's important to note that Xbox no longer officially repairs Xbox One consoles and only provides repair services for Xbox Series X|S consoles, as you can confirm on the following link under the "Out-of-warranty service costs" dropdown:

https://support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced

As you can see, only Xbox Series X|S consoles are listed there, not Xbox One consoles.

Please keep in mind that in this public forum, we are just fellow players like you, trying to help other players with our best intentions.

I appreciate your understanding and if you have further questions please let me know.

Kind regards,
Gerardo.

Good night. Sorry for the situation. Probably the supply its damaged. Replaced that.

If you have managed to get the console to power on but are receiving an error code screen and are unable to go any further then its worth trying a power cycle.

https://support.xbox.com/en-US/xbox-one/console/power-cycle-console

You will need to do a power cycle/hard reset on the console with that error code.

If the power supply is faulty you will need to replace it.

If your Xbox One console won't turn on, your power supply may be faulty or improperly connected, or there may be another reason. Try the following solutions: https://support.xbox.com/en-US/xbox-one/console/console-wont-power-on