How can I fix my controller?

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

To fix this, please perform a powercycle on your console by following the steps below:

​​​

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Unplug your console on the wall socket for 5 minutes.

3. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

If that didn't work and you have other device where you can try to plug in the controller to test it out, that would be great.

Hello ChaseCrews,

Thanks for the reply and sharing the details.

You mentioned this has never happened before, may we know what changes were made before this issue happen? Like new OS update or console being move to a new location in the house? Please let us know.

For the meanwhile, you may want to try these:

1. Check your batteries - try adding fresh batteries and see if issue persists.
   
2. Manually power cycle your controller - To turn off the controller, press and hold the Xbox button for 5-10 seconds, until the controller powers off. Then press and hold the Xbox button again for the controller to turn back on.
   
3. Connect your controller to the console with a USB cable - You can use a USB to micro-USB cable to connect your controller to your Xbox. Plug the micro-USB end into the top of the controller, and the USB end into the USB slot on the side or back of the console. The cable will provide both power and a wired connection to the controller.
   
4. Update your controller.
   
5. Lastly, connect your controller to another device like PC and mobile phone, see if issue persists.
   

We look forward for your reply.

Sincerely,



Microsoft Community Moderator

Good day!



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.



Thank you for your understanding.


Respectfully,



Microsoft Community Moderator

Hello ChaseCrews,

Thank you for posting in Microsoft Community.

We understand that you're experiencing issues with your Xbox controller disconnecting. Based on the troubleshooting steps you've already taken; it sounds like the issue may be related to interference or a weak wireless signal. Here are a few additional steps you can try:



1. Move your Xbox console and controller closer together to see if that improves the connection.



2. Try using a different wireless channel on your router to reduce interference.



3. Turn off other wireless devices in the area to see if that improves the connection.



4. Try using a wired connection with your controller to see if that resolves the issue.



Let me know how it went. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,



Microsoft Community Moderator

The wired connection works, it's the wireless that is the issue. There has never been any disconnects before, I'm less than 5 feet away from the console (but I held it close to test and same result), and no new devices have been setup nearby. I am hoping this isn't a hardware issue. I tried testing my Xbox with everything else unplugged and it still didn't work. There hasn't been any change and only wireless works (I need wireless because I don't have cords).