How can I find a receipt for a free game?

Hi there WesternGuitar23, my name is Gerardo, and I'm an Xbox player. I'll be happy to assist you with any questions or concerns you may have.

As you mentioned, Xbox doesn't provide receipts or purchase confirmations for free games since they are free, and no purchase is made when downloading them.

When trying to recover your Roblox account, Roblox Support likely referred to a proof of purchase for any in-game items you may have bought through the Microsoft Store, such as purchasing Robux. For those purchases, you can view the receipt using the following link:

https://account.microsoft.com/billing/orders/

I hope this helps and if you have further questions please let me know.

Kind regards,
Gerardo.

So if I can find my receipt I could potentially get SH: Downpour for free?

I might just make an effort for that.

Hi Cozytristen! My name is Ricardo an independent advisor ready to help you with this situation!

There's no receipt from the game because it's a free game on Microsoft Store, you won't be able to find a receipt because of that

Hello Dalton Starkey,

Thank you for your contribution to the Microsoft community.

We totally understand that you want to get the copy of your purchase. Just a reminder, we are not able to double check your account here and possibly get a copy on your receipt since there was not a purchase made. Technically, Microsoft doesn't have any view on it as well since there is no transaction made on our end either.

If the receipt for your Roblox purchase is not showing up in your order history, you can try the following steps to obtain it:



1. Check your email: Roblox usually sends a confirmation email for purchases made on their platform. Search your email inbox for any emails from Roblox related to your purchase.



2. Contact Roblox support: If you are unable to find the receipt in your email, you can contact Roblox support and provide them with the necessary information such as your account details, date of purchase, and payment method. They should be able to provide you with a copy of the receipt.



3. Check your payment method: If you used a credit card or PayPal to make the purchase, you can check your account statement for the transaction details. The statement should include the date of purchase, payment method, and the amount paid.



I hope this helps!


Microsoft Community Moderator

Hello Dalton Starkey,



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)



Thank you for understanding.



Regards,