How can i escalate a complaint?

Hi, my name is Annanda, thank you for your question and for reaching out.

I truly understand your situation, Beth.

This usually is solved directly with Support, okay? Live chat or Requesting a Call. If it has been 3 months, they should help you. You can contact them on this link:

https://support.xbox.com/contact-us/

The problem choice you choose on the Support link might not give you access to Request a Call or Live Chat, and in this case, try selecting other problems ( even if does not match the issue you are facing ) because what is important here is for you to contact Support. So do this until the contact options appear, okay? Here in the community, we have no access to account/billing information.

I hope I was able to answer your questions! Please, if you have any other doubts, we are here to help.

Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

Best Regards, Annanda.

Hi Impluse Blade,

Thanks so much for replying and providing more details. Since this issue is concerning purchases you've tried to make via the Microsoft Store, then you would definitely need to use the link I provided before to contact them to see what they can do to assist
you.

Here on the forums we do not have the tools to do so. Your best bet is to get in touch with the Microsoft Store Support personnel who can assist you more fully. I do apologize if you have had a frustrating experience with them at a prior time; however, if
you do contact them again, I'm sure you will reach a different agent and can be assisted in the correct manner to resolve your issue.

Contact Microsoft Store Support this link contains details on how to reach them via computer or phone

Hope this helps out.

I need to go higher. I tried to purchase 2 xbox bundles AND games and only one order went through.

Tried numerous times and 3 different debit cards which all have planty of money and your server was screwed up

i ordered one for myself and one for my son in another state

now they wont honor the deal because their telling me i waited to long to contacvt them.

well people DO WORK and i tried to call customer sopprt 5 times and sat on phone all night only to be ignored

I wanna talk to president of sales force.

This is real ______

Hiya!

As previously mentioned by XBF Amber the proper procedure would be to contact Microsoft Store Support. Unfortunately we don't have the tools to assist with this issue. We hope this issue gets resolved. Please let us know how it goes.

Happy Gaming!

Paul Xbox Forums Team!

Im so angry i will tale this to Bill gates himself