How Can I Download a Gift From Message Center - Forza Horizon 5

This was a huge help and fixed my issue. I found it easier to navigate on a desktop and use the Privacy button on the top dash bar for a more direct link.

After hitting the Privacy button, I choose the Xbox Logo Tab under the “Manage your Privacy Settings” where I found all the settings.

Thanks again for your help.

No worries, glad to hear it’s resolved! Feel welcome to post back if you encounter any errors, or have any further questions or concerns

Happy holidays!

Hi Robert,

The specific setting you need to enable/allow is under the privacy tab. ‘You can see and upload community creations’ - set to everyone. This option would also enable access to the Auction House

You can adjust these privacy settings at https://account.microsoft.com/family and select the child account on the privacy & online safety page, or on a Xbox One or Series X|S console.

Refer to this support guide:

Manage Xbox online safety and privacy settings | Xbox Support

Once you’ve made these changes, your son would need to sign out then back in again for the updated settings to take effect on his account. Also be sure to select ‘submit’ to confirm and save these settings, which would apply to the account on all devices.

More information on Microsoft Family settings and features here: https://www.xbox.com/community/for-everyone/responsible-gaming

Family & online safety | Xbox Support

Hope this helps.

In Forza Horizon when you receive a gift containing a car you must see a notification saying that it was added to your garage, did you see that message? if not, maybe if you to the message center you can check if you have the gift there and claim it.

Hi Jason,

What’s the specific error message you receive when trying to access the Auction House and trying to download gifts? Can you share a screenshot here?

Are you able to access the Auction House in another Forza game like FH4?

If it’s greyed out and says feature locked or something, then it’s probably because you need to reach a certain amount of progress as Nursemorph says. I don’t remember the exact point when everything unlocks (and there’s not much info on this anywhere), but try to complete the intro and unlock the Festival playlist as advised under ‘Why is the Auction House grayed out?‘ (at the end of the article) here:

Forza Horizon 5 Auction House - Forza Support

You can at least eliminate the privacy settings/online permissions and suspensions as possible reasons. The only other possibility is that there’s a restriction or limitation on the network side where you may have to open some ports on your router, but then this should indicate a connection error and not anything involving privacy settings or anything.