How can i dispute a repair center decision?

Discus and support How can i dispute a repair center decision? in XBoX on Consoles to solve the problem; Hello,ive sent my elite series 2 controller to repair center after a year of good service because the (A) button and left trigger stop were not working... Discussion in 'XBoX on Consoles' started by Sandor Clegan, May 17, 2024.

  1. Sandor Clegan
    Sandor Clegan Guest

    How can i dispute a repair center decision?


    Hello,ive sent my elite series 2 controller to repair center after a year of good service because the (A) button and left trigger stop were not working right anymore.

    Today i got an email stating that the repair request was denied because of liquid exposure and cancelled my waranty!

    Which is wrong,i took great care of my controller and always kept it in a clean and safe box in between use.

    How can i request a 2nd opinion on this,i want my controller either replaced or repaired.

    :)
     
    Sandor Clegan, May 17, 2024
    #1
  2. kyle_m4496 Win User

    How can i dispute a repair center decision?

    Hi Sandor. My name is Kyle and I'm an independent advisor.

    Thank you for posting on the Xbox Communities Forum. I'm afraid we don't have access to repair details to assist you on this forum, but you can contact Xbox Support for further assistance: https://support.xbox.com/contact-us

    Choose the call back option. If that option isn't available, speak to a gamer or the virtual agent, and they can direct you to a support agent.
  3. Kimmy_24 Win User

    HITMAN World of Assignation not working

    I apologize but to dispute the decision you may need to reply to their email.
  4. Francia J. Win User

    My refund request issue

    I apologize but to dispute the decision you may need to reply to their email.
  5. Ronnieee Win User

    Permanently suspended, from a hacker

    It will still depend on the enforcement team's decision but yes, you can file for a dispute once you get your account back.
  6. Darhyl Mayte Amizola Win User

    my refund was denied but it was not me

    You're welcome and absolutely!

    You can reply to the refund webform email results that you have received before. It should be in your email inbox pertaining to the refund decision that your request was declined.

    You need to reply to the email, address their decision results and then provide complete documentation and an explanation as to why your refund request should be granted.

    For example:

    "Hi,

    I would like to dispute the refund webform decision because... "

    Once you have sent your email dispute, you will receive an update from them within 72 hours.

    You've got nothing to worry! I had a similar issue before and had my refund request approved after the dispute.
Thema:

How can i dispute a repair center decision?

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