How can I change the version of fifa 23 my son downloaded in error? Should have been Xbox...

Discus and support How can I change the version of fifa 23 my son downloaded in error? Should have been Xbox... in XBoX Games and Apps to solve the problem; Have purchased the wrong version of fifa for my son following him getting the Xbox x for his birthday on 16/11. He downloaded the Xbox one version... Discussion in 'XBoX Games and Apps' started by Itz0J12344, Nov 19, 2022.

  1. Itz0J12344
    Itz0J12344 Guest

    How can I change the version of fifa 23 my son downloaded in error? Should have been Xbox...


    Have purchased the wrong version of fifa for my son following him getting the Xbox x for his birthday on 16/11. He downloaded the Xbox one version rather than the Xbox. X one and I would like to get the rectified. The game was downloaded less than 24hrs ago. I have tried requesting refund but this has been denied. Needless to say I have a very upset birthday boy How can I change the version of fifa 23 my son downloaded in error?  Should have been Xbox... :eek:(Help!

    :)
     
    Itz0J12344, Nov 19, 2022
    #1
  2. Georges C. Win User

    How can I change the version of fifa 23 my son downloaded in error? Should have been Xbox x not Xbox one

    Hello again, in this case you have to repl to the refund decision email you received, as that is the only way to request/provide more information on your case and possibly receive an exemption.
  3. Georges C. Win User

    How can I change the version of fifa 23 my son downloaded in error? Should have been Xbox x not Xbox one

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Itz0J12344, if you purchased the wrong version of the game, you must request a refund for the link below, because you cannot exchange one game for another.

    You will need to log into your account that purchased the game or subscription and fill out this form below for refund, you will also need the order code for each item you want the refund.

    There is just follow all the requirements requested in the completion, and then wait for an email with the response of the request.

    This could take up to 72 hours.

    Request a refund for digital games

    https://support.xbox.com/en-US/help/subscriptio...
  4. Itz0J12344 Win User

    How can I change the version of fifa 23 my son downloaded in error? Should have been Xbox x not Xbox one

    I did try but it was denied
  5. Paul Cook 74 Win User

    FIFA 23 Xbox one version purchased on a Xbox series X console.

    I also have the same issue.

    My son in his excitement downloaded the xbox one version of fifa 23 and didnt realise it was the wring version until he tried to play with his friends.

    I contacted xbox and explained, unfortunately as he has played the game he is not eligible for a refund as it was a digital game.

    I think this is really poor by xbox and i am looking to see how i can take it further however seems unlikely.
  6. Paul Cook 74 Win User

    FIFA 23 Xbox one version purchased on a Xbox series X console.

    I also have the same issue however they dont want to know.

    My son in his excitement downloaded the xbox one version of fifa 23 and didnt realise it was the wring version until he tried to play with his friends.

    I contacted xbox and explained, unfortunately as he has played the game he is not eligible for a refund as it was a digital game.

    I think this is really poor by xbox and i am looking to see how i can take it further however seems unlikely.
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