How can I change my organizer as I put the wrong email for my organizer and can't change it

Hi Harrypogger2, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Without his e-mail, he won't be able to log in.

You can try to remove yourself from the family.

Using a web browser, sign in to family.microsoft.com.

Click next to your name and select Leave family group.

Select Remove to confirm.

Hello Arreal,



Greetings!



Thank you for posting in Microsoft Community.



It seems that you are having issue with Xbox Family Settings app in setting a screen time limit due to an issue with organizer account. Let us check and see on what we can do to help resolve your concern in a timely manner.

Since your son is using your Microsoft account as his log in it can be set as organizer since that is an adult account. To be able to set up the Xbox Family Settings app correctly, you must create an account for your son and create an Xbox Family Setting app using your own account and set as the organizer or to change the email associated with your son's Xbox account, you will need to follow these steps:

• Sign in to your Microsoft account on the Xbox website.
  
• Go to the "Family" tab and select your son's account.
  
• Click on "Manage family settings online."
  
• Under "Organizer," click on "Change organizer."
  
• Follow the prompts to select your son's account as the new organizer and enter his email address.
  
• Once the change is complete, you should be able to set screen time limits for your son's account using his email address.
  

For your reference, see: Manage a member’s content in the Xbox Family Settings app | Xbox Support



We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hi Arreal, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

We can't downgrade an Adult (Family Organizer) account into a child's one.

In this situation, you would need to create a new account for him, with the appropriate date of birth, but, he won't be able to transfer his original account content (purchases, game progression, and achievements).

Thanks for responding.

The family settings can’t be changed?

The organizers email was compromised and receiving thousands of emails a day with email pin verification requests. So it had to be closed.

We have a laptop with settings that we would like to change how can we make changes to the organizer,or the child.

So there's no way for Microsoft to remove the restriction to change the primary alias to my secondary email? It just seems ridiculous that it states "Your organization..." when Microsoft is literally the organization.