How can I cancel recurring subscription on an account I can no longer access?

Discus and support How can I cancel recurring subscription on an account I can no longer access? in XBoX Accessibility to solve the problem; I have a recurring subscription for xbox live gold on an account which I can no longer access. I dont have the password and the email it was originally... Discussion in 'XBoX Accessibility' started by Neil Stinson, Dec 29, 2022.

  1. Neil Stinson
    Neil Stinson Guest

    How can I cancel recurring subscription on an account I can no longer access?


    I have a recurring subscription for xbox live gold on an account which I can no longer access. I dont have the password and the email it was originally setup under has been disontinued so I cant email reset to myself. I have tried following the Microsoft route to resetting the account but as I used the account for very little I cant seem to answer enough questions and they send me an email saying they cant reset due to security risk. I keep trying to get Microsoft to call me back but if keeps failing after I enter my number. I dont really want to cancel my credit card as I use it for other payments to Microsoft

    Help!

    :)
     
    Neil Stinson, Dec 29, 2022
    #1
  2. HomegrownSilky Win User

    How can I cancel recurring subscription on an account I can no longer access?

    If you can't gain access the account to manage the subscription, then the only other option is to have the banking institution cancel the card and block the Microsoft transaction. Unfortunately, that is your only option if you cannot access the account.
  3. Obsessive Power Win User

    How can I cancel recurring subscription on an account I can no longer access?

    Hi,

    I'm afraid that if you can no longer access the account, your only other option would be to cancel the Credit Card. You don't need to close down the credit card account. It shouldn't be possible for Microsoft to bill the account after this as the replacement card will have a new 16 digit number.
  4. Panno92 Win User

    Cancel Past Due Subcription

    Hi, since now you have an overdue payment you will need to pay for the old subscription prior to cancel/renew your EA Access subscription... since you forgot to cancel the recurring billing and you don't want to use the EA Access you can try to ask to
    the support if they can help you, you can contact them here at "contact us" : https://beta.support.xbox.com/help/...ions/cancel-recurring-billing-or-subscription
  5. MoeZArts Win User

    Assinatura

  6. EzequielNeves19 Win User

    I just been charged today for xbox game pass I'm trying to get a refund I have not used the game pass and I'm sure I had recurring billing turned of on my xbox one I can not afford £12.99 was £7.99

    Hello CraigParker5 how are you?

    My name is Ezequiel I'm an Independent Consultant.

    You can request a refund, but it should be noted that you are entitled to a refund of your most recent recurring bill if you cancel your subscription within 30 days of payment. This refund right is limited to one time per Microsoft account, per subscription product.

    https://support.xbox.com/help/subscriptions-billing/manage-subscriptions/cancel-recurring-billing-or-subscription">https://support.xbox.com/help/subscriptions-billing/manage-subscriptions/cancel-recurring-billing-or-subscription

    https://support.xbox.com/help/subscriptions-billing/manage-subscriptions/cancel-recurring-billing-or-subscription
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How can I cancel recurring subscription on an account I can no longer access?

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