How can I be able to retrieve my Xbox Account back?

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Olá Rick, I am sorry to know that you have lost your account, in such cases the ideal is to make the account recovery by the account recovery form below.

Recover your account

https://account.live.com/acsr

Help with the Microsoft account recovery form

https://support.microsoft.com/en-us/account-bil...

i'm french and i lose the email of my xbox one account. How can i retrieve it?

Hi Jodie Jacobs,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.



We understand the inconvenience caused. We will be glad to assist you with this.



First, we would suggest you fill up the ACSR form and make sure you provide an alternate email address when you fill up the ACSR form so that the team can communicate with you. Help with the Microsoft account recovery form

The more information you can include in the form, the better the chance you’ll have of regaining access to your account. Answer as many questions as you can as thoroughly as possible. If you’re not sure, guessing is ok - wrong answers don’t count against you.



When you enter your email address, keep in mind that some domains may be country specific such as @outlook.co.uk. If you’ve had your account for several years, the details on file may not match your current situation, so think about what you may have entered when you first signed up. Is it possible that you moved or changed your name? Think about passwords that you use on other accounts that you may have used here. This is another place where a good guess can pay off. When you get to a question that lets you “add more," fill in as much information as you are able. Email subject lines need to be exact.



We highly recommend you visit these articles:

How to recover a hacked or compromised Microsoft account

When you can't sign in to your Microsoft account



With regards to the Microsoft Store purchase, we would recommend you contact our Microsoft Store support team and inform them about the purchase. Here is the link: https://support.microsoft.com/en-us/help/28808/microsoft-store-contact-support



Also refer this article: Prevent unauthorized purchases from Microsoft Store



If you have other concerns, you can create a new post here. Create a new question or start a discussion (microsoft.com)



We wish you a good day!



Sincerely,



Xbox Forum Moderator

Microsoft Community

Both my email and passwords for Xbox have been change that I use for Microsoft can I please get info on how to retrieve a recovery code. I cannot receive your emails because my phone is also hacked. I can't Log in period. I'm the real user here and im completely blocked from my account because you require a sign in to access a chat service or phone call back. How do I get my account back? Please help?

I was able to retrieve my sons account with the email address it was registered on.