How an i get my sons profile back onto my profile?

Hello, James. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

I’m sorry to hear you’re having trouble retrieving your son's Microsoft account.

Not only that, but as you don’t recall the email address for that account, you may want to try recovering it by submitting the account recovery form but using instead a previously linked phone number or previously created Skype username (is not the same as the gamertag)

The form can be accessed here:

https://support.microsoft.com/accou...ery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

Furthermore, please refrain from sharing personal information, including email addresses, gamertags, etc.
As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

I hope you find this answer helpful to your inquiry. However, I'll remain attentive to any other one you may have.

Thanks for your attention,

Arturo.

Hi Francia J. Thanks for your reply. I don’t understand though. I’ve signed in with my email and password, my sons profile came up instantly but mine is missing.

Can you not have two profiles on one email address?

And how do I get Xbox live linked onto my new console? It’s all very confusing.

Ok, I understand that, but is there a way that I can get my profile back onto my console?

However, you gave me an idea. I bought a copy for my son at the same time for his system. I made (copied) his user profile as an additional profile onto my xbox to see if what you were suggesting could carry over since I know his game is still 'good'. When
all was said and done I was able to install the missing files back into my system and get my game to load back up. Success!

I am aware that the keys are a once off use. I attempted to load the purchased keys for my profile and it would not load. Instead of wasting the purchase my son then loaded it onto his profile. There was no attempt to use the key twice. The intention was
to load it onto my gamer profile on the Xbox. As I did not have my LIVE ID associated to the gamer profile on the Xbox I asked my son to log on with his LIVE account on the XBOX and download keys.

I only play locally on the Xbox and as such had no need for a LIVE ID on my profile. The only reason I added a LIVE ID was to purchase the keys and use them on my individual profile.

On the Xbox we have three profiles

1. My son and from the beginning his LIVE ID associated to this gamer profile

2. My profile which did not have a Live account associated to it until a week agao when I added one.

3. My son's girlfriend which does not have a LIVE ID.

Only after I could not use the keys purchased online through my son's LIVE ID on the same console, I then added my own LIVE account to the profile on the Xbox.

Since then we have not been able to load ANY keys on ANY profile at all. My son still has an active key that he had not yet assigned and it will not allow him to use it.

My assumption is that even though Microsoft states that all profiles on a single console can use individual LIVE IDs for each profile, MAGIC is getting confused and as such is blocking both accounts now.

Any advice would be appreciated.

Thank you