how am i supposed to unlock an account when everytime i put in a number to receive a code...

Hello, I'm Felipe and I'm an independent Community Advisor, and I'll do my best to help you.

If you are having trouble receiving the code to unlock your Microsoft account, there are a few things you can try:

Make sure the phone numbers you are entering are correct and are capable of receiving text messages. Some virtual phone numbers or prepaid phone plans may not be able to receive SMS messages.

Try requesting the code to be sent via email instead of SMS. You should see an option to choose email as the delivery method if you're not able to receive text messages.

Contact Microsoft support for assistance. They can help you verify your identity and unlock your account.

You can contact Microsoft support by visiting their website and selecting the "Contact us" option. From there, you can choose to either chat with a support representative or request a call back.

I have the same problem, except I do have access to the second email account or phone number, but never receive the code. Tried it over 20 times and still no code. Why implement something like this and have it not work!!?? How am I supposed to enter a code
when they don't send it to me?

Hi! I was wondering if it says the same thing when you sign into your account on xbox? If so, it means that your account was locked, and you have to sign in on PC. When you do, it'll ask you for your phone number. Just put in your number and it'll send you
a code to put in to unlock your account. If this doesn't help you may need to contact Xbox Support in order to get your account back on track.

I hope this helps.

same deal here, tells me to update on xbox live site and it wont let me, and when i put in my pre-payed 3 month code it wont allow me to do so either. get same error code and cant access my account, so how am i supposed to update it when i cant even get
into it.

its called a pass code,everytime you try and access live you have to put in this 4 digit number.

you set it up in account management.