How am I meant to get Xbox to contact me as their chat assist is so Broken it won’t let me...

Discus and support How am I meant to get Xbox to contact me as their chat assist is so Broken it won’t let me... in XBoX on Consoles to solve the problem; How am I meant to get Xbox to contact me as their chat assist is so Broken it won’t let me put my phone number in just says cannot process your request... Discussion in 'XBoX on Consoles' started by Jack Campbell2, Mar 30, 2023.

  1. Jack Campbell2
    Jack Campbell2 Guest

    How am I meant to get Xbox to contact me as their chat assist is so Broken it won’t let me...


    How am I meant to get Xbox to contact me as their chat assist is so Broken it won’t let me put my phone number in just says cannot process your request

    :)
     
    Jack Campbell2, Mar 30, 2023
    #1
  2. Georges C. Win User

    How am I meant to get Xbox to contact me as their chat assist is so Broken it won’t let me put my phone number in just says cannot process your request

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Jack, I'm sorry you are having difficulties contacting Xbox support, however try to follow the steps below to contact Xbox support via chat.

    Go to: https://support.xbox.com/en-US/contact-us/

    See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

    If not, click on it then select the correct region that you are in.

    Check and confirm that you are within the available time of support under Contact times.

    Click Contact us

    Select the drop-down menu options that will match your concern.

    On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

    On the next page, select either Chat online or Request a call option then follow or enter the needed details.
  3. Marc-André Audet Win User

    How am I meant to get Xbox to contact me as their chat assist is so Broken it won’t let me put my phone number in just says cannot process your request

    you will have to go to the microsoft site and look for a number to speak
    to an agent otherwise you will always have the virtual agent chat,
    otherwise it is a real headache to search on the site and microsoft does not contact anyone so
    you have no choice, really sorry i have already been through this

    good luck
  4. Shelby Baumgartner Win User

    Has anyone else had this issue with their account status?

    I’m having the same issue. Told me to connect to Xbox live but it won’t connect. I am connected to the internet because the other apps work. Can’t contact Xbox because their virtual assistant is a nightmare and freezes up.

    So I tried to remove my account and re add it, but now it won’t even let me add an account back to the Xbox. Now I can’t use any apps. Basically stuck.
  5. Preplynx Win User

    Can you submit a case review for a permanent ban if it was for some small profanity?

    It has been 7 days now and I am wondering if I have to wait another 7 days to maybe get it back. Also it won’t let me log in to the page where you contact them, it does not even let me put in the email or password?
  6. Jayson Noble Win User

    Signing in issue?

    I tried to contact support but since I made a new account for my phone on my email it won’t let me, am I doing something wrong?
Thema:

How am I meant to get Xbox to contact me as their chat assist is so Broken it won’t let me...

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