Hotmail locked out. Form filled in and sent back to Microsoft. No reply back after one week

Discus and support Hotmail locked out. Form filled in and sent back to Microsoft. No reply back after one week in XBoX Accessibility to solve the problem; Please can anyone help. My hotmail account is locked out. No one has come back to me from microsoft support and its been over one week. My son can't... Discussion in 'XBoX Accessibility' started by LA_Vicky, Sep 23, 2022.

  1. LA_Vicky
    LA_Vicky Guest

    Hotmail locked out. Form filled in and sent back to Microsoft. No reply back after one week

    Please can anyone help. My hotmail account is locked out. No one has come back to me from microsoft support and its been over one week. My son can't get into his xbox account and I' can't get into my emails. It is extremely frustrating and no call centre to ring.

    PLEASE can anyone help?

    :)
     
    LA_Vicky, Sep 23, 2022
    #1
  2. JosefLBohorquez Win User

    Hotmail locked out. Form filled in and sent back to Microsoft. No reply back after one week

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this LA_Vicky

    When you say "hotmail account is locked out" are you referring to you receive a message about "the account has been locked" as soon as you try to sign in here?

    https://account.microsoft.com/profile

    Or is this about an enforcement action made in the account? (Restriction to play online, communication ban, etc)

    If its the first, the only way to appeal to this decision is using this link: https://www.microsoft.com/en-us/concern/Account...

    If you already filled that form, please do it again but use this time a different contact email address

    (Don't forget to check the spam folder from time to time in the next days)

    In case you want to know more info about this, you can read this link:

    https://support.microsoft.com/en-us/account-bil...

    Or this one

    https://support.microsoft.com/en-us/account-bil...

    Please note that here in the public forums is not possible to give you the exact reason or view/modify account details for security and privacy reasons
  3. The Resistance Win User

    Change E-Mail

    Try the Recovery Process through Hotmail when you are prompted to sign in. If you cannot remember the Secret Question answers etc then you can fill out a form to prove ownership of the email which will be sent to Hotmail Support. If you have enough evidence
    you are the owner, then you will have your account back.
  4. RobRichenberg Win User

    Still cannot access Xbox Live account due to parent email being deleted...

    The Live support sent me to normal Microsoft customer support...who sent me back. Then I was told to fill out the recovery form, and upon doing so was told insufficient information was given -_-
  5. onyxishere Win User

    Xbox repair center broke my controller

    Sorry to hear it. If you sent in an item for repair and did not receive a working one back then you'll need to arrange a call back from support. You can do this by filling out the form here
    support.xbox.com/contact-us
  6. 00scorch Win User

    Stuck in a loop:(

    He did fill out the Microsoft Account Form and after he passes the test it send him in a loop back to the beginning. The same EXACT thing is happening to me now. Its incredibly annoying because all roads lead back to the beginning.
Thema:

Hotmail locked out. Form filled in and sent back to Microsoft. No reply back after one week

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