Horrible support!!

Dear Microsoft, Xbox Support
Sad to say I’m very disappointed at the way your company handled my situation. I guess it is true what they say, you guys really don’t care about your customers, even when you guys were in the wrong 100%. Because of your mistake,
I was robbed of my Limited-Edition Gears of War Elite controller and my trust in you as a company. I’m a huge collector and gamer, but I know you guys don’t care. To you it was nothing more than a controller, to me it was pride in having a limited collection
from a well loved franchise, one of my favorites of all time. To me it was joy in owning a piece of history, to me it made me happy as a gamer and collector in having this amazing controller. Now according to you guys it’s recycled, junk. You have no way of
replacing something that has been out of stock for over a year and yet promised to replace it with another limited edition when I first spoke to a representative at your company. If I knew from the start that I wasn’t going to get another limited edition elite
controller I would have kept it as it was, with a broken thumbstick. Now all I’m left with is an incomplete collection (I have gears Xbox One S, Gears Headset) heartbreak and mistrust in your company. This is truly horrible, and a gamers worse nightmare. Your
way of dealing with my situation is to throw a regular Elite Controller and $60 MS credit and that’s it, take it or leave and “That’s all we can do for you” is what the Xbox Customer service Supervisor John kept on repeating! . No choice of getting my controller
back, no reimbursement of $218 for what I paid, no offer of another kind of limited edition controller of a different game…. Just what you offer and only that, even though your representative made the mistake, a HUGE one. 15 years of being a loyal customer
thousands of dollars spent on all your gaming product, and “That’s all we can do”. Thank you for making me feel like my money and support means nothing. Thank you for destroying my collection. Thank you for showing how much you care .. this is all i'm left
with, frustration, trying to get another elite controller that goes for about $700 now online, incomplete collection, and a horrible experience with your company

https://www.facebook.com/video.php?v=1377952685646516

:)

 

Horrible Xbox Support!!!

Dear Microsoft, Xbox Support

Sad to say I’m very disappointed at the way your company handled my situation. I guess it is true what they say, you guys really don’t care about your customers, even when you guys were in the wrong 100%. Because of your mistake, I was robbed of my Limited-Edition
Gears of War Elite controller and my trust in you as a company. I’m a huge collector and gamer, but I know you guys don’t care. To you it was nothing more than a controller, to me it was pride in having a limited collection from a well loved franchise, one
of my favorites of all time. To me it was joy in owning a piece of history, to me it made me happy as a gamer and collector in having this amazing controller. Now according to you guys it’s recycled, junk. You have no way of replacing something that has been
out of stock for over a year and yet promised to replace it with another limited edition when I first spoke to a representative at your company. If I knew from the start that I wasn’t going to get another limited edition elite controller I would have kept
it as it was, with a broken thumbstick. Now all I’m left with is an incomplete collection (I have gears Xbox One S, Gears Headset) heartbreak and mistrust in your company. This is truly horrible, and a gamers worse nightmare. Your way of dealing with my situation
is to throw a regular Elite Controller and $60 MS credit and that’s it, take it or leave and “That’s all we can do for you” is what the Xbox Customer service Supervisor John kept on repeating! . No choice of getting my controller back, no reimbursement of
$218 for what I paid, no offer of another kind of limited edition controller of a different game…. Just what you offer and only that, even though your representative made the mistake, a HUGE one. 15 years of being a loyal customer thousands of dollars spent
on all your gaming product, and “That’s all we can do”. Thank you for making me feel like my money and support means nothing. Thank you for destroying my collection. Thank you for showing how much you care .. this is all i'm left with, frustration, trying
to get another elite controller that goes for about $700 now online, incomplete collection, and a horrible experience with your company

https://www.facebook.com/video.php?v=1377952685646516

 

xbox one support horrible

I can sympathise with you, as I had a similar issue - I was told by a supervisor that they would replace the entire console bundle, then just a console was sent out. I can't really blame the supervisor as he was trying his best to help me, but he clearly
hadn't been told exactly how replacements work and that they don't replace the entire bundle. That in itself caused more delays and issues for me, as it did for you. I'm glad you got it sorted in the end though!

 

No point making threads here as no one from Microsoft will see them & there is nothing anyone on the forums can do.

Making duplicate threads is against forum rules,not that there's any forum mods about anymore.

You'll just have to keep working with phone/chat support

 

I am sorry you have experienced such issues with our support team.

I am a proud member of our XBOX Support Team, and I would love to try and resolve the issues of all our customers. I do apologize that you feel as though we aren't meeting your needs and concerns with a helping hand and a smile.

If you would like you can list your concerns here and I would love to touch base with our Superiors to get any concerns addressed.

~Day

 

I posted a support request there are now 8 days and no response from you. I bought a xbox one and I subscribe to an abonment for months and all that for nothing! Do you think help me one day since I still can not play my games online and it does not come
from my side. As a computer scientist, believe me, I tested everything before asking for help. That's good, it reminds me why I never use the support service but good anyway. Although I take into account how difficult it is for you to manage all these people,
I have trouble understanding why I still have no answer. THANK YOU !