Horrible Support with Day One Xbox One - Can Someone Help me? Still unable to play!

Please bear with me. I've been stuck in Support Hell dealing with my broken Day One console. I am unable to get help. I am unable to get resolution. It has now been one full month and a few days after launch and I am still unable to play the console that
I purchased on launch properly. Support has not been able to help me properly. I am not sure where I can go from here, but I believe that the only thing I can do is bring the information here.

I have ALWAYS been a Microsoft fan. I have a launch Xbox that is still playing. I purchased Xbox 360 on launch. I purchased Xbox One on launch. I love Microsoft and Windows PCs. I even purchased a Zune! Two of them! I have no problems in the past with Microsoft.
However, the way that I have been treated concerning the Xbox One is something that I would love to believe is something that shouldn't have happened.

My Day One console arrived with a broken Day One controller. The left bumper was geeked and broken out of the box. I contacted support. They told me that I would have to replace the entire console. That seemed heavy handed. They told me that they would call
me back two days later in order to set up a return replacement. They did not call. Amazing. Two days later, I noticed that my disc drive was broken! Angry, I called support. Now, I had a broken console AND a broken controller. I called and set up an advance
replacement for my console and I was told that I would have to pay OUT OF MY OWN POCKET for sending the controller back. That's crazy. I should not have to pay out of my own pocket to return an out of the box defective product back for replacement. It should
be sent to me. That is stupid and I am upset about that. I was promised by the person on the phone that I would be returned a Day One controller.

Now, the controller got 'stuck' in the repair facility and took WAY too long to return. The console was replaced. Now, I should be set, correct? INCORRECT.

The controller returns to me the day after Christmas. Took almost three weeks for the repair. When it arrives, its in a 'way too big' box and was rattling around. I opened the box and it was a regular controller. Not my DAY ONE controller. What?! Also, it's
a broken controller, the menu button and D pad don't work properly.

I need resolution. I contacted support and they sent a ticket up to Advocacy. Next, I'm told to wait. Over the next few days, I called looking for information. No one can help me. I've called many many times. I'm told that Advocacy will call me by the 2nd.
No one called, of course. Calling back, I was told that it was updated to five days from now. I can't handle this. All I want is resolution from my brand new console. This is upsetting and I want this to stop. Someone, somewhere, please contact me and help
me.

:)

 

Horrible Service and Support Experience with Xbox One - Help!

Please bear with me. I've been stuck in Support Hell dealing with my broken Day One console. I am unable to get help. I am unable to get resolution. It has now been one full month and a few days after launch and I am still unable to play the console that
I purchased on launch properly. Support has not been able to help me properly. I am not sure where I can go from here, but I believe that the only thing I can do is bring the information here.

I have ALWAYS been a Microsoft fan. I have a launch Xbox that is still playing. I purchased Xbox 360 on launch. I purchased Xbox One on launch. I love Microsoft and Windows PCs. I even purchased a Zune! Two of them! I have no problems in the past with Microsoft.
However, the way that I have been treated concerning the Xbox One is something that I would love to believe is something that shouldn't have happened.

My Day One console arrived with a broken Day One controller. The left bumper was geeked and broken out of the box. I contacted support. They told me that I would have to replace the entire console. That seemed heavy handed. They told me that they would call
me back two days later in order to set up a return replacement. They did not call. Amazing. Two days later, I noticed that my disc drive was broken! Angry, I called support. Now, I had a broken console AND a broken controller. I called and set up an advance
replacement for my console and I was told that I would have to pay OUT OF MY OWN POCKET for sending the controller back. That's crazy. I should not have to pay out of my own pocket to return an out of the box defective product back for replacement. It should
be sent to me. That is stupid and I am upset about that. I was promised by the person on the phone that I would be returned a Day One controller.

Now, the controller got 'stuck' in the repair facility and took WAY too long to return. The console was replaced. Now, I should be set, correct? INCORRECT.

The controller returns to me the day after Christmas. Took almost three weeks for the repair. When it arrives, its in a 'way too big' box and was rattling around. I opened the box and it was a regular controller. Not my DAY ONE controller. What?! Also, it's
a broken controller, the menu button and D pad don't work properly.

I need resolution. I contacted support and they sent a ticket up to Advocacy. Next, I'm told to wait. Over the next few days, I called looking for information. No one can help me. I've called many many times. I'm told that Advocacy will call me by the 2nd.
No one called, of course. Calling back, I was told that it was updated to five days from now. I can't handle this. All I want is resolution from my brand new console. This is upsetting and I want this to stop. Someone, somewhere, please contact me and help
me.

I just need assistance

 

Unable to download AC3

I have been all the day trying to download the AC3 with the day offer, but it just says it is not possible at that moment. Now it has come back to its original prize, so... someone from support can help?

 

Sorry to say that there's nothing anyone here can do,you will just have to keep on at phone support.