Horrible Service and Support Experience with Xbox One - Help!

Discus and support Horrible Service and Support Experience with Xbox One - Help! in XBoX on Consoles to solve the problem; Please bear with me. I've been stuck in Support Hell dealing with my broken Day One console. I am unable to get help. I am unable to get resolution. It... Discussion in 'XBoX on Consoles' started by Tamizander, Jan 4, 2014.

  1. Tamizander
    Tamizander Guest

    Horrible Service and Support Experience with Xbox One - Help!


    Please bear with me. I've been stuck in Support Hell dealing with my broken Day One console. I am unable to get help. I am unable to get resolution. It has now been one full month and a few days after launch and I am still unable to play the console that
    I purchased on launch properly. Support has not been able to help me properly. I am not sure where I can go from here, but I believe that the only thing I can do is bring the information here.

    I have ALWAYS been a Microsoft fan. I have a launch Xbox that is still playing. I purchased Xbox 360 on launch. I purchased Xbox One on launch. I love Microsoft and Windows PCs. I even purchased a Zune! Two of them! I have no problems in the past with Microsoft.
    However, the way that I have been treated concerning the Xbox One is something that I would love to believe is something that shouldn't have happened.

    My Day One console arrived with a broken Day One controller. The left bumper was geeked and broken out of the box. I contacted support. They told me that I would have to replace the entire console. That seemed heavy handed. They told me that they would call
    me back two days later in order to set up a return replacement. They did not call. Amazing. Two days later, I noticed that my disc drive was broken! Angry, I called support. Now, I had a broken console AND a broken controller. I called and set up an advance
    replacement for my console and I was told that I would have to pay OUT OF MY OWN POCKET for sending the controller back. That's crazy. I should not have to pay out of my own pocket to return an out of the box defective product back for replacement. It should
    be sent to me. That is stupid and I am upset about that. I was promised by the person on the phone that I would be returned a Day One controller.

    Now, the controller got 'stuck' in the repair facility and took WAY too long to return. The console was replaced. Now, I should be set, correct? INCORRECT.

    The controller returns to me the day after Christmas. Took almost three weeks for the repair. When it arrives, its in a 'way too big' box and was rattling around. I opened the box and it was a regular controller. Not my DAY ONE controller. What?! Also, it's
    a broken controller, the menu button and D pad don't work properly.

    I need resolution. I contacted support and they sent a ticket up to Advocacy. Next, I'm told to wait. Over the next few days, I called looking for information. No one can help me. I've called many many times. I'm told that Advocacy will call me by the 2nd.
    No one called, of course. Calling back, I was told that it was updated to five days from now. I can't handle this. All I want is resolution from my brand new console. This is upsetting and I want this to stop. Someone, somewhere, please contact me and help
    me.

    I just need assistance

    :)
     
    Tamizander, Jan 4, 2014
    #1
  2. jeff086
    jeff086 Guest
    My (horrible) Experience with Xbox Support

    That's the problem with a huge corporate company. Gotta love corporate America.
     
    jeff086, Jan 4, 2014
    #2
  3. Bigmalnabol
    Bigmalnabol Guest
    My (horrible) Experience with Xbox Support

    This is terrible good post
     
    Bigmalnabol, Jan 4, 2014
    #3
  4. x24hrs2livex
    x24hrs2livex Guest

    Horrible Service and Support Experience with Xbox One - Help!

    Please refrain from makimg multiple posts concerning the same issue. You have a post here, the 360 support forums and on the Xbox One general discussion board. Multiple threads will not get your issue resolved any quicker.
     
    x24hrs2livex, Jan 4, 2014
    #4
  5. Tamizander
    Tamizander Guest
    Unfortunately, the horrible forum design makes it near impossible to find posts you've already made.
     
    Tamizander, Jan 4, 2014
    #5
  6. geekfather
    geekfather Guest
    Actually it is fairly easy. Click on the tab that says "Your Discussions" and it will show you a list of every post you have made.
     
    geekfather, Jan 4, 2014
    #6
  7. Tamizander
    Tamizander Guest
    Unfortunately, doing that I get "There are no posts to show. This could be because there are no posts in this forum or due to a filter.".
     
    Tamizander, Jan 4, 2014
    #7
  8. doublesit
    doublesit Guest

    Horrible Service and Support Experience with Xbox One - Help!

    TAB? !YOUR DISCUSSIONS"? can't find that stuff
     
    doublesit, Jan 5, 2014
    #8
  9. you have to sign in or it aint there, its right above the top thread , "all recent" "unanswered" "unread" then "your discussions"

    EDIT:....its only on the topics page , once you click on a topic, it aint there.....
     
    RobertBuckalew, Oct 31, 2018
    #9
  10. doublesit Win User

    Horrible Service and Support Experience with Xbox One - Help!

    TAB? !YOUR DISCUSSIONS"? can't find that stuff
  11. Tamizander Win User

    Horrible Service and Support Experience with Xbox One - Help!

    Unfortunately, doing that I get "There are no posts to show. This could be because there are no posts in this forum or due to a filter.".
  12. x24hrs2livex Win User

    Horrible Service and Support Experience with Xbox One - Help!

    Please refrain from makimg multiple posts concerning the same issue. You have a post here, the 360 support forums and on the Xbox One general discussion board. Multiple threads will not get your issue resolved any quicker.
  13. RobertBuckalew Win User

    Horrible Service and Support Experience with Xbox One - Help!

    you have to sign in or it aint there, its right above the top thread , "all recent" "unanswered" "unread" then "your discussions"

    EDIT:....its only on the topics page , once you click on a topic, it aint there.....
  14. geekfather Win User

    Horrible Service and Support Experience with Xbox One - Help!

    Actually it is fairly easy. Click on the tab that says "Your Discussions" and it will show you a list of every post you have made.
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Horrible Service and Support Experience with Xbox One - Help!

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