Horrible service and still no answer...

Pac County · Dec 30, 2015

I'm currently at 20 minutes waiting for a response from "Geoff". After telling me that my warranty expired after only 8 months after purchase, I told him I had a receipt that would refute that claim. As a result I've received no response from him. Is
it a representation of the service I should expect?

:)

John Ridgley · Dec 30, 2015

Still no answer?

I have the same issue. I am directly wired to my modem, get a bandwidth of 12MB and still randomly get disconnected. Is there an update for this problem or a solution?

Mungbufu · Dec 30, 2015

Chat Issues

just shy of a week and still no reply. Do you moderators answer any questions that require you to actually think, or just ignore them? surely you'e not STILL on vacation, most normal folks don't get a full week's vacations for New Years... While were at
it, how do we report about you're horrible customer service? Might as well hit all my bases while were on the subject.

GrowlingYapper · Dec 30, 2015

If you require a repair done and its covered by warranty then go ahead with it.

No one can comment on what the guy from support said or didn't say you should receive an excellent service.

x Mr Jank · Oct 31, 2018

Hello,

Sorry to hear that, but you can sand in your console for repair without having to make a call.

go to the following link and request a repair:
myservice.xbox.com/.../Welcome.aspx

-you may have to log in to the website- -register your console-

Your console also have 1 year limited Warranty from Microsoft.

GrowlingYapper

If you require a repair done and its covered by warranty then go ahead with it.

No one can comment on what the guy from support said or didn't say you should receive an excellent service.

x Mr Jank

Hello,

Sorry to hear that, but you can sand in your console for repair without having to make a call.

go to the following link and request a repair:
myservice.xbox.com/.../Welcome.aspx

-you may have to log in to the website- -register your console-

Your console also have 1 year limited Warranty from Microsoft.

Daft Badger

The 50+ million of current xbox live users would probably disagree with you.

If you said what bit you are having trouble with then maybe someone can help you.

XBF George L

Hello!

I know have trouble with your subscription management can be very frustrating. Don't worry, George here from the forums to help you in any way we can. You can manage and maintain your subscriptions here:

Microsoft Account Services and Subscriptions. You may request a refund here:
Request an Xbox digital product or subscription refund. To speak to a representative you can go through
Xbox Customer Support.

Hope this helps!

M3tal Daz3

To post opinions or suggestions on how to better the service:

https://xboxideas.uservoice.com/

Horrible service and still no answer...