horrible horrible customer service

I wanted to cancel - with refund - my son's xbox gold subscription, renewed by error. You cannot get a refund, says a "virtual assistant" ( ie a robot)

30 minutes of trying to reach a HUMAN BEING is a waste of time

I am an Apple user. THEY talk to you as human beings

To everyone: I recommend trashing Microsoft and switching to Apple

1000% better!!!!!

:)

 

HORRIBLE HORRIBLE CUSTOMER SERVICE

My xbox one console is only 6 months old and is broken. Microsoft will NOT honor the warranty and told me the console had been tampered with. I know for a fact that the console has never been touched besides just playing games. Very disappointed and I
wont spend another dollar on anything they have to offer.

 

Horrible Customer Service

Hey the mean dean. On the 360 we could see what we downloaded with download history which was great but since we moved to the xbox one theirs no way too see your download history. If you download a game and delete it,..it will automatically go in ready to
install. So it recognises you own the game or app. Hope it helps and sorry if you have had a bad experience with xbox support and I hope this helps

 

Hello!

I know have trouble with your subscription management can be very frustrating. Don't worry, George here from the forums to help you in any way we can. You can manage and maintain your subscriptions here:

Microsoft Account Services and Subscriptions. You may request a refund here:
Request an Xbox digital product or subscription refund. To speak to a representative you can go through
Xbox Customer Support.

Hope this helps!

 

Didn't know Apple made a gaming console.

 

To post opinions or suggestions on how to better the service:

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they did it failed it actually makes the Nintendo virtual boy look good

yes it flopped THAT hard