Horrible customer service

Chase Horner · Jul 1, 2022

I have had honestly the worst costumer service experience ever with Microsoft, I have a 5 year old account with about a thousand dollars worth of games my old x box broke so I went to get a brand new one well after doing that I can’t remember my sign in information so I tried to reset it from my phone number well the number I have on there is from a phone I had years ago that is no longer active so I filled out the form after being denied multiple times I decided to call I have been put on hold and hung up on 3 times now and never got a call back this is honestly disgusting the people at the call center are very rude and have literally hung up on me multiple times now I have an account stuck in limbo with all my games on it and have no clue where to go from here any advice? PS I can’t get my Xbox live Id because my old x box is broken so now I guess I’m hosed?

:)

XBF George L

Hello!

I know have trouble with your subscription management can be very frustrating. Don't worry, George here from the forums to help you in any way we can. You can manage and maintain your subscriptions here:

Microsoft Account Services and Subscriptions. You may request a refund here:
Request an Xbox digital product or subscription refund. To speak to a representative you can go through
Xbox Customer Support.

Hope this helps!

M3tal Daz3

To post opinions or suggestions on how to better the service:

https://xboxideas.uservoice.com/

The Viral Cyrix

Didn't know Apple made a gaming console.

StolenStream31

Didn't know Apple made a gaming console.

they did it failed it actually makes the Nintendo virtual boy look good

yes it flopped THAT hard

Galactic Geek

I've never had any issues with customer support. If you're saying that Iraq is better, well then, maybe I should vacation there... Some people... *SMH*

Horrible customer service